Accenture Looking for Microsoft Endpoint Configuration Manager Application Tech Support Practit[...]

Accenture; Kolkata; On-site; INR 6,00,000 - 9,00,000; Full time

Job summary

A global professional services company in Kolkata is seeking an Application Tech Support Practitioner. This role includes ensuring effective system tool support and providing 3rd line technical support for IT incidents. Candidates should have 4-6 years of experience, strong understanding of Windows 10, and excellent communication skills. A BE or equivalent education is required.

Qualifications

• 4-6 years of experience in technical support.
• Strong understanding of BYOD and COD.
• Knowledge in configuration profiles and device compliance.

Responsibilities

• Ensure effective support and delivery of system tools.
• Provide 3rd line technical support for IT incidents.
• Manage patch management and Windows 10 servicing.

Skills

SCCM

Intune

Windows 10

Communication skills

Device Compliance

Education

BE or Equivalent

Tools

Defender ATP

Job description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level :10

Work Experience :4-6 years

Work location :Kolkata

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Ensure the effective support and delivery of system tools SCCM, Intune to support the transition to Windows 10 2 Primarily ownership of the EUC ticket queue, providing 3rd line technical support for IT incidents and problems Working alongside vendors as appropriate to investigate solutions Tickets are to be owned until successful resolution May include escalation management to third party vendors, including Microsoft Premier Support 3 Patch Management and Windows 10 Servicing

Technical Experience : 1 Strong understanding in BYOD and COD, WCD Configuration Designer, Autopilot, Auto-Enrolment, Auto-Enrol with GPO via AAD or ADFS, Autopilot Hybrid, Dual management with Intune and SCCM 2 Device Compliance – Rules and policies to remediate devices to comply per organizations security requirements with comply evaluation 3 Configuration Profile – Config/Resource profiles for EAS mail along with Device restrictions, Devices features, Custom scripts 4 Knowledge in Defender ATP

Professional Attributes : Good Communication skills

Educational Qualification : BE or Equivalent

Additional Information : NA

15 years of full time education