Accenture Looking for Identity Access Management (IAM) Application Tech Support Practitioner at[...]

Accenture; Bengaluru; On-site; INR 4,00,000 - 8,00,000; Full time

Job summary

Join a forward-thinking company as an Application Tech Support Practitioner, where you will be the vital link between clients and systems. This role demands exceptional communication skills and a commitment to quality, ensuring that world-class systems run seamlessly. You will leverage your technical support experience and knowledge of networking concepts to troubleshoot and resolve issues effectively. With opportunities for growth and a collaborative environment, this position is ideal for those looking to make a significant impact in the tech support domain. Embrace this chance to be part of a dynamic team that values innovation and excellence.

Qualifications

• 2-4 years of experience in Microsoft Active Directory support.
• Strong analytical and troubleshooting skills are essential.

Responsibilities

• Perform second level support and resolve client issues.
• Monitor alerts and assist in IAM infrastructure support.
• Document procedures and ensure adherence to standards.

Skills

Technical Support Experience

Networking Concepts and Technologies

Customer Service Skills

MCSA Windows 2008/2012 Knowledge

MS PowerShell Knowledge

Education

Any Degree

15 Years of Full-Time Education

Job description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role: Application Tech Support Practitioner

Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level: 11

Work Experience: 2.5-4 years

Work Location: Bengaluru

Must Have Skills:

1. Good technical support experience
2. Knowledge of networking concepts and technologies
3. Excellent customer service skills
4. MCSA Windows 2008/2012 or equivalent knowledge level favorable

Good To Have Skills:

Job Requirements:

Key Responsibilities:

1. Performs second level support of problems identified and aims to resolve
2. Monitoring and investigating alerts
3. Assisting senior members in providing administration, support for the IAM infrastructure
4. Ensures that correct resolutions are found and involves appropriate areas in resolving problems
5. Actively participates on IO initiatives and projects related activities
6. Maintains internal procedural standards relating to IAM architecture, final approval is sought from manager
7. Documents

Technical Experience: 2-4 years of supporting a Microsoft Active Directory environment

Professional Attributes: Strong analytical, troubleshooting and problem-solving skills. Good priority management skills. Strong communication and collaboration skills. Ability to facilitate knowledge transfer within team and outside customer groups. Ability to install and use a variety of software applications.

Educational Qualification: Any degree

Additional Information: Knowledge of MS PowerShell would be an added advantage. Ready to work in weekend shift permanently.

15 years of full time education