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Project Role: Application Tech Support Practitioner
Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level: 10
Work Experience: 4-6 years
Work Location: Bengaluru
Must Have Skills:
1. IBM WebSphere administration including installation, configuration, security, and monitoring
2. Configuring and troubleshooting of WebSphere Application server components
3. Performance tuning and well versed with performance related issues
4. Application Server and Web Server migration related activities like upgrades, deployments etc
5. Latest critical and security patches installation
6. Automation using shell scripts or PowerShell
Good To Have Skills:
Job Requirements:
Key Responsibilities:
1. IBM WebSphere administration including installation, configuration, security, and monitoring
2. Configuring and troubleshooting of WebSphere Application server components
3. Performance tuning and well versed with performance related issues
4. Application Server and Web Server migration related activities like upgrades, deployments etc
5. Latest critical and security patches installation
6. Automation using shell scripts or PowerShell
Technical Experience:
1. Minimum of 4 – 6 years of experience in IBM WebSphere MQ and IBM WebSphere Application administration
2. Minimum 1 - 3 years of experience in either of these technologies: Oracle WebLogic, Apache, Tomcat, IIS, Biztalk, MuleSoft, Liferay Portal, Oracle Fusion, MQ Series etc
3. 1 – 3 years of Operating System / knowledge of system commands and structures
4. Experience with prioritizing work requests
5. Understanding and experience in backup, recovery Experience supporting interfaces
Professional Attributes:
1. Good communication written and oral and interpersonal skills
2. Good customer service skills
3. Ability to prioritize and complete tasks within schedule
4. Ability to resolve technical issues and escalate issues when appropriate
5. Ability to learn new technologies and tools
Educational Qualification: Associate or bachelor's degree in a technical area
15 years of full-time education