Accenture Looking for Data Center Networking Technologies Operations Infra Tech Support Practit[...]

Accenture; Bengaluru; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A global professional services firm in Bengaluru is seeking an Infra Tech Support Practitioner to provide ongoing technical support and maintenance of systems. The ideal candidate will have at least 4-6 years of relevant experience, knowledge of VPN technology, and expertise in Cisco Data Center switches. Good communication skills and relevant certifications are preferred. This role involves both remote and onsite support.

Qualifications

• 4-6 years of experience in network operational support/management roles.
• CCNA and CCNP Certifications preferred.
• 15 years of full-time education required.

Responsibilities

• Provide Level-2/3 support and troubleshooting within SLA.
• Monitor system resource utilization and capacity planning.
• Perform network maintenance and system upgrades.

Education

BS or BA in Engineering, Computer Science, or equivalent

Tools

Cisco Data Center Switches and Routers

Network Monitoring Tools

Job description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at accenture.com

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite). Support configured services running on various platforms, including hardware/software support and implementing technology at the operating system level across server and network areas. Work includes L1 and L2 troubleshooting.

Management Level : 10

Work Experience : 4-6 years

Work location : Bengaluru

Must Have Skills : [Insert must-have skills]

Good To Have Skills : [Insert good-to-have skills]

Job Requirements :

Key Responsibilities :

• Provide Level-2/3 support and troubleshooting within SLA
• Monitor system resource utilization, trending, and capacity planning
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
• Good knowledge of VPN technology: IPSEC, site-to-site VPN, SSL VPN
• Maintain LAN/WAN design, protocols, and routing
• Troubleshoot critical incidents and problem tickets to identify potential failures

Technical Experience :

• Excellent knowledge and troubleshooting skills on Cisco Data Center Switches and Routers
• Experience with network monitoring tools, configuration, event management, and threshold mapping
• 4+ years in network operational support/management roles
• Supported network deployments and transitions/transformation
• Understanding of procedures, applications, and concepts

Professional Attributes : Good communication and interpersonal skills

Educational Qualification : BS or BA in Engineering, Computer Science, or equivalent

Additional Information : CCNA and CCNP Certifications, Security Certifications

15 years of full-time education