Accenture Looking for Citrix Virtual Apps and Desktop Administration Application Tech Support P[...]

Accenture; Mumbai City; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

Join a forward-thinking company as an Application Tech Support Practitioner, where your expertise in Citrix technologies will be pivotal. In this role, you will act as a vital link between clients and systems, ensuring seamless operations through your exceptional communication skills and technical knowledge. You will be responsible for implementing and configuring XenApp and XenDesktop, troubleshooting issues, and managing application access. This position offers the chance to work in a dynamic environment, tackling challenges and providing top-notch service to clients. If you're ready to make an impact and grow your career, this opportunity is perfect for you.

Qualifications

• 4-6 years of experience in application tech support with a focus on Citrix products.
• Strong communication skills and ability to resolve client issues effectively.

Responsibilities

• Implement and configure XenApp and XenDesktop, including migrations and troubleshooting.
• Manage applications publishing and provide access support.

Skills

XenApp Implementation

Troubleshooting

Windows Server Knowledge

Citrix Policies Knowledge

VMware ESX Knowledge

Scripting

ITIL Process Knowledge

Communication Skills

Education

Bachelor of Engineering (BE)

Tools

XenDesktop

VMware Horizon View

NetScaler

Job description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at accenture.com.

Project Role: Application Tech Support Practitioner

Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level: 10

Work Experience: 4-6 years

Work Location: Mumbai

Must Have Skills:

Good To Have Skills:

Job Requirements:

Key Responsibilities:

1. XenApp 60, XenApp 65 Implementation and configuration, Migrations, Issue triaging
2. Applications Publishing, Providing the Access and Troubleshooting
3. XenDesktop 56, 76 Implementation and configuration, Migrations, Issue triaging
4. Creation of Images, Installing Patches and Troubleshooting
5. Provisioning Services Implementation and configuration, Migrations, Issue triaging
6. WI, Store front, Licensing Related issues, Farm Related configurations and Troubleshooting, Checking Hardware Level

Technical Experience:

1. Knowledge on Net scalar
2. Good Knowledge on Windows servers 2003, 2008, 2008 R2, 2012, 2016, RCA on Windows Issues
3. Good Knowledge on Citrix Policies, Load Evaluators
4. Good Knowledge on Zones, Work Group
5. Good Knowledge on VMware ESX servers, VSphere
6. Good Analysis on Virtual Environment and Connectivity of servers
7. VMware Horizon View configuration and RCA
8. Good Knowledge on Storage part like NAS, SAN
9. Knowledge on Scripting
10. ITIL Process Knowledge

Professional Attributes:

1. Good communication skills
2. Provides the best services possible, yearns for the best outcome, is curious and takes ownership
3. Able to plan and execute tasks and lead a team
4. Pro-active in reporting and identifying issues

Educational Qualification: BE

Additional Information: Should know Environment Health checks and Monitoring, 15 years of full-time education.