ABHFL - Sales Manager - DSA - Affordable - Kolkata

ABC - Aditya Birla Housing Finance Limited; West Bengal; Presencial; INR 800 000 - 1 200 000; Tempo integral

Resumo da oferta

ABC - Aditya Birla Housing Finance Limited is seeking a Sales Planning & Management professional to drive market analysis, target tracking, and cross-functional collaboration across KRA areas in West Bengal, India. The role emphasizes disciplined MIS reporting, customer engagement, and process optimization to support growth and profitability.

The candidate will guide teams on opportunities, manage complex transactions, and reinforce risk controls while implementing cross-selling strategies in

Qualificações

• Experience in sales planning and market analysis.
• Strong stakeholder management and cross-functional collaboration.
• Ability to drive sales initiatives and optimize costs.
• Proficiency in MIS reporting and data-driven decision making.
• Customer acquisition and engagement experience is a plus.

Responsabilidades

• Scan the local market and competitive offerings on a periodic basis, guiding team members on opportunities and challenges.
• Proactively track target achievement and intervene with sales efforts to ensure targets are met.
• Communicate sales targets and clarify business goals, roles, product characteristics and USPs.
• Deploy schemes to drive sales and profitability with focus on expansion and cost control.
• Prepare and share MIS reports on disbursements, profitability, NPAs, and market trends with leadership and team.
• Collaborate with team to close complex transactions ensuring customer satisfaction; escalate as needed to protect relationships.
• Manage customer complaints and grievances effectively and coordinate with leadership when required.
• Coordinate with distribution channels and senior stakeholders for smooth operations.
• Drive process efficiencies and faster TATs across Risk, Operations and Sales Governance.
• Lead cross-selling efforts aligned with strategy and ensure effective communications and training.
• Support team with guidance and client interfacing to implement cross-selling initiatives.
• Nominate team for technical and behavioral trainings and promote self-development.
• Provide proactive training and guidance to reduce NPAs and improve risk management; maintain accurate MIS on credit trends.

Descrição da oferta de emprego

KRA1 Sales Planning & Management

• Scan the local market and competitive offerings on a periodic basis, guiding team members on possible opportunities and challenges
• Proactively track target achievement and intervene with sales efforts (personal references, prospecting, etc.) to ensure the same
• Communicate sales targets and provide team members clarity on business goals, role expectations, product characteristics and USPs to enhance effectiveness of sales efforts
• Deploy schemes to drive sales and enhance profitability, ensuring dual focus on sales expansion and cost optimization
• Provide data for and compile periodic MIS reports for disbursements, profitability, NPAs, market expansion, etc. and communicate to ASM ABHFL as well as to team members

KRA2 Customer Acquisition/ Engagement

• Work closely with team members, hand-holding critical/ complex transactions to ensure favorable closure with customer satisfaction

Intervene where required to manage customer complaints/ grievances effectively, and escrow to ASM ABHFL as necessary to secure customer relationship

KRA3 Operational Effectiveness

• Work with team for adequate focus on different distribution channels, interfacing with senior stakeholders as required for smooth operations
• Drive process efficiencies and faster TATs through interfacing with stakeholders across processes and functions (Risk, Operations, Sales Governance)

Drive the implementation of improved processes and best practices in order to enhance operational effectiveness, productivity and overall business impact

KRA4 Cross-Selling across ABFSG products

Drive team efforts as per Cross-Selling strategy agreed with ASM ABHFL

Drive alignment to the adopted Cross-Selling strategy by supporting team members with requisite communications, training, guidance, and interfacing with clients where required

KRA5 Team and Internal Stakeholder Management

• Nominate teams for relevant technical and behavioral trainings/ seminars and work on self-development initiatives

Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets

KRA6 Portfolio & Risk Management

• Drive compliant Sales Operations and sound risk management by training and guiding the team proactively on early alert practices to reduce NPA risks

Compile and ensure systematic, accurate MIS on NPAs and credit trends, providing inputs on factors impacting portfolio quality