A & V Consulting Services Looking for Technical Support Executive at Delhi, Delhi

A & V Consulting Services; Delhi; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A consulting firm in Delhi is seeking a Technical Support Specialist to assist customers with software issues. Responsibilities include troubleshooting, logging problems, and updating self-help documents. Ideal candidates should have good communication skills and 1 year of technical support experience. The position offers a salary of ₹18,000 – ₹20,000 per month, with benefits like cell phone reimbursement and a flexible schedule.

Benefits

Cell phone reimbursement

Flexible schedule

Internet reimbursement

Qualifications

• 1 year of technical support experience preferred.
• Total work experience of 1 year preferred.

Responsibilities

• Identify software problems and advise customers/employees for solutions.
• Deliver service and support to end-users remotely.
• Log and keep records of issues.

Skills

Logical thinking

Excellent listening skills

Ability to work with team

Knowledge of local language

Job description

Responsibilities

• Working with customers/employees to identify software problems and advising them for solution
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about software
• Logging and keeping records
• Analyzing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves

Skills

• Should be able to think logically.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• Ability to work with team
• Knowledge of local language (Malyalam / kannad / Telegu / punjabi others)

Job Details

Job Type: Regular / Permanent

Salary: ₹18,000.00 – ₹20,000.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement

Supplemental Pay

• Commission pay
• Overtime pay
• Shift allowance

Requirements

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

To learn more about this opportunity, speak with the employer at [phone]