811-CEC-Relationship Manager-VRM-Digital Banking Kotak 811-VRM

Kotak Mahindra Bank Ltd; Thane; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a Relationship Manager – VRM for Kotak 811 Digital Banking to manage and deepen relationships with High Net Worth customers. You will drive engagement, promote digital banking solutions, and act as a trusted advisor across remote channels.

The role emphasizes liability growth, onboarding family accounts, and collaboration with field teams to improve conversion and deliver seamless customer experiences across channels.

Qualifications

• Experience in managing High Net Worth clients.
• Ability to maintain comprehensive relationship records and follow-ups.
• Proven track record in expanding liability products and cross-selling across banking suites.

Responsibilities

• Develop and nurture long-term relationships with existing HNW customers.
• Deepen customer engagement by sourcing and onboarding family accounts.
• Promote remote banking channels and educate customers on digital products.
• Deliver high standards of customer service to meet NPS targets.
• Collaborate with field sales teams to improve conversion and turnaround times.

Skills

Relationship management

Cross-selling

Customer service

Digital banking promotions

Job description

As a Relationship Manager – VRM for Kotak 811 Digital Banking, you will be responsible for managing and deepening relationships with High Net Worth (HNW) customers. This role is focused on driving customer engagement, expanding the bank’s liability base, and promoting digital banking solutions. You will serve as a key point of contact for customers, ensuring a seamless and personalized banking experience through remote channels.

Customer Relationship Management:

• Develop and nurture long-term relationships with existing HNW customers, focusing on liability products and services.
• Maintain a comprehensive relationship record for each assigned customer account to ensure personalized service and effective follow-ups.

Business Development:

• Deepen customer engagement by sourcing and onboarding family accounts, thereby expanding the customer base within existing relationships.
• Identify cross-selling opportunities and promote a wide range of banking products tailored to customer needs.

Digital Banking Promotion:

• Encourage and facilitate the use of remote banking channels such as net banking and mobile banking to enhance customer convenience and engagement.
• Educate customers about new digital products and enhancements to strengthen their relationship with the bank.

Customer Service Excellence:

• Deliver high standards of customer service to meet and exceed benchmark Net Promoter Score (NPS) targets.
• Act as a trusted advisor, addressing customer queries and concerns with professionalism and efficiency.

Collaboration and Conversion:

• Work closely with field sales teams to ensure faster turnaround times and improved conversion ratios for leads and referrals.
• Coordinate effectively to deliver a seamless customer experience across channels.