4403098-Senior Executive

EXL Talent Acquisition Team; Dadri; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

EXL is a leading data analytics and digital operations company based in the United States. This role involves providing constructive feedback to associates based on monitoring results, preparing transaction monitoring reports, and analyzing quality data to drive improvements across associates and processes.

Travel knowledge is mandatory for this position as part of field or client-side activities. The candidate will collaborate with Trainers, SMEs and Operations teams to facilitate knowledge

Qualifications

• Provide constructive feedback to associates based on monitoring outcomes to improve performance.
• Prepare and deliver transaction monitoring reports to stakeholders.
• Analyze quality data and recommend improvements at associate and process levels.
• Calculate root causes of errors and escalations and log results from audits.
• Update performance tracking tools to ensure timely SLA reporting.
• Participate in calibration exercises to maintain quality measurement consistency.
• Collaborate with Trainers, SMEs and Operations to share knowledge.
• Perform transaction processing strictly per policies and procedures.
• Support process improvement initiatives to optimize workflows and quality outcomes.
• Understand baseline activities to maintain operational standards.

Connaissances

Travel knowledge

Description du poste

Provide constructive feedback to associates based on monitoring outcomes to enhance performance and compliance. Prepare and deliver accurate and timely transaction monitoring reports to relevant stakeholders. Analyze quality performance data continuously and recommend actionable improvements at both the associate and process levels. Provide root causes of errors, compliant/escalations and maintain an analysis log based on audit data and feedback loop. ; Update performance tracking tools (e.g., Prompt) to ensure timely and accurate reporting of Service Level Agreements (SLAs). Participate regularly in calibration exercises to maintain consistency and accuracy in quality measurement. Collaborate closely with Trainers, Subject Matter Experts (SMEs), and Operations teams to facilitate team huddles and knowledge sharing sessions. Perform transaction processing activities adhering strictly to defined policies and procedures. Coordinate and support process improvement initiatives to optimize workflows and quality outcomes. Understand and actively participate in baseline activities to maintain operational standards.Travel knowledge mandatory

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com .

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.