4301- Manager-IT

Innovaccer; Dadri; On-site; INR 2,000,000 - 3,400,000; Full time

Benefits offered by this job

Generous leave

Parental leave

Sabbatical leave policy

Health insurance

Pet-friendly office (Noida)

Creche facility

Job summary

Innovaccer is hiring a Manager-IT to lead IT operations, asset management, and key projects. You will act as the primary liaison between IT and business stakeholders, ensuring efficient support and lifecycle management across the organization.

The role requires strategic leadership, extensive ITIL/ITSM knowledge, and a track record of driving automation and process improvements.

Qualifications

• Extensive ITIL and ITSM knowledge with end-to-end service delivery experience.
• Experience leading IT operations, asset management, and project portfolios.
• Strong leadership, communication, and stakeholder management skills.
• Proven ability to drive automation and digital transformation initiatives.

Responsibilities

• Lead IT operations and ensure timely support and high user satisfaction.
• Oversee IT asset lifecycle, procurement, inventory, and compliance.
• Drive IT projects and automation to streamline processes.
• Serve as bridge between IT and business stakeholders to align tech with goals.
• Manage teams, prioritize tasks, and report progress to management.

Skills

ITIL

ITSM

Leadership

Project management

Automation

Digital transformation

Stakeholder management

Team leadership

Communication

Operational excellence

Experience 10+ years

Experience 7+ years in operations

Tools

None

Job description

Hello! You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer.

Engineering at Innovaccer

With every line of code, we accelerate our customers' success, turning complex challenges into innovative solutions. Collaboratively, we transform each data point we gather into valuable insights for our customers. Join us and be part of a team that's turning dreams of better healthcare into reality, one line of code at a time. Together, we're shaping the future and making a meaningful impact on the world.

Your Role

Innovaccer is looking for a Manager-IT to Lead and manage IT operations, ensuring timely support and high-quality end-user experience. Oversee IT asset management, including procurement, inventory tracking, compliance, and lifecycle management. Drive key IT projects and automation initiatives to streamline processes and enhance organizational efficiency. Act as the primary communicator between IT and business stakeholders, aligning technology solutions with business objectives.

A Day in the Life

• Start your day by reviewing IT service desk metrics and addressing high-priority incidents or escalations
• Coordinate daily team stand-ups to discuss current tasks, prioritize support activities, and resolve operational roadblocks
• Lead project meetings, track project milestones, and ensure strategic initiatives align with organizational goals
• Engage with business stakeholders to understand technology needs, explore opportunities for process automation, and enhance user experience
• Manage IT asset inventories, track compliance, and oversee procurement activities to maintain optimal resource availability
• End your day documenting progress, planning future tasks, and updating management on project statuses and improvements

What You Need

• Strong knowledge of ITIL frameworks, IT Service Management, and support best practices
• Understanding of IT asset lifecycle management, inventory control, and procurement processes
• Effective leadership, communication, and interpersonal skills
• Project management expertise, including planning, execution, and resource allocation
• Proficiency in automation tools, business process optimization, and digital transformation
• Ability to lead diverse teams, manage competing priorities, and handle pressure effectively
• Ability to translate complex technical concepts into clear, actionable information for business stakeholders
• Minimum of 10+ years of experience in IT roles, including at least 7 years managing Operations, asset management, and IT projects
• Proven experience in delivering technology solutions and driving process improvements

Here's What We Offer

• Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days
• Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition
• Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered
• Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury
• Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only
• Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your child's well-being first. *India offices

Where And How We Work

Our Noida office is situated in a posh techspace, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [e-mail]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.