3i Infotech Looking for Digital Workplace Services ( End User IT) Pre Sales – Solution Ar[...]

3i Infotech; Dadri; Remote; INR 1,00,000 - 4,50,000; Full time

Job summary

An established industry player seeks a Digital Workplace Services Pre-Sales Solution Architect to join their innovative team. This role is crucial in shaping client solutions and driving business success through consultative engagements and formal RFP processes. You will leverage your expertise in outsourcing and managed services to design compelling service and technical solutions that meet diverse business challenges. With a focus on collaboration and creativity, you will work closely with clients to align their requirements with the company's offerings, ensuring a robust understanding of the market landscape. If you are passionate about technology and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in presales with a focus on Digital Workplace solutions.
• Strong technical knowledge of ITSM tools and Microsoft technologies.

Responsibilities

• Shape client requirements and identify innovative solutions.
• Analyze customer needs and develop optimal solutions.
• Support sales team in developing winning propositions.

Skills

Presales

ServiceNow

BMC Remedy

Microsoft Endpoint Manager

M365

Virtual Workplace Technologies

IT Asset Management

Negotiation Skills

Education

Any Graduate

Tools

VMware Workspace One

Citrix Endpoint Manager

Jamf Pro

Microsoft Azure

Job description

Posted Date : June 06, 2023

8 to 15 yrs (Experience)

Not Disclosed

Location : India, Uttar Pradesh, Noida

Skill Required : Presales

Position : Digital Workplace Services (End User IT) Pre Sales – Solution Architect
Location: Noida/Bangalore

Degree : Any Graduate

Role : The Digital Workplace Pre-Sales Solution Architects are a key contributor in the development of winning solutions from 3i Infotech. This includes working with clients consultatively and in formal RFP processes to design compelling service and technical solutions that enable clients to meet their business challenges. They are a key contributor to the win themes and strategy, and an expert in their field with experience in outsourcing and managed services in Digital Workplace / End User Compute.

Responsibilities :

1. The Solution Architect is a client-facing member of the solutions team and is responsible for helping shape client requirements and identifying innovative and competitive solutions to meet their business needs.
2. Align client business requirements with relevant 3i Infotech portfolio offerings and create new innovative solutions where there are gaps or opportunities.
3. Analyze customer business needs for their area of expertise and use industry best practices to develop the most optimal solutions for clients.
4. Accountable for the Digital Workplace scope (End User IT Management) within a deal, taking total responsibility for all elements, including Service, Architecture, Security, Cost, 3rd Parties, HR, Transition, Transformation, and Risk.
5. Maintain a robust understanding of the breadth of 3i Infotech Portfolio options, alternative non-portfolio options, future offerings, and competitive market options.
6. Work with procurement to effectively engage with 3rd parties and constructively challenge key stakeholders.
7. Support the sales team in developing winning propositions, including writing proposal elements, developing costings and models, and delivering presentations to clients and internal teams.
8. Produce exceptional customer-facing documents, including drafting content, presentations, and proposals.
9. Accountable for delivery assurance and handover of designed solutions to the operational teams.
10. Get the required solution design approvals from the business and delivery per existing processes and secure buy-in from business stakeholders.
11. Utilize 3i Infotech methodologies/procedures to develop and manage solution requirements.
12. Support contract negotiations, especially around all technical and solution elements (including cost impact) of their area of expertise.
13. Lead overall solutions for small, single practice opportunities with limited Digital Workplace scope and complexity as required.

Must Have Knowledge On:

1. Technical Knowledge (High Level) Experience with: ServiceNow/BMC Remedy/Symphony Summit/Manage Engine/Fresh Desk ITSM Service Desk telephony solutions, Service Desk remote support tooling.
2. End User management, Network Management, Contact Channels: Chat, Chat Bot, Mobile Apps, Nexthink/Lakeside.
3. Microsoft End Point Manager, Automation, VMware Workspace One, Citrix Endpoint Manager, Jamf Pro, Application Compatibility technologies.
4. M365: Office, Sharepoint, One Drive, Exchange, Teams, Meeting Rooms, Applications, Security.
5. Microsoft Active Directory, Microsoft Azure Active Directory, Multi-factor Authentication, Google Workspace & Meeting Rooms.
6. Virtual Workplace: MS Azure Virtual Desktop, Citrix, VMware Microsoft Cloud Print, Secure, Pull, Follow me, Mobile printing technologies.
7. IT Asset Management (HAM & SAM) technologies.
8. Accessibility software.

Good to Have Knowledge on:

1. Costing
2. Presentation skills
3. Selling skills
4. Negotiation skills
5. Pitch to Win
6. Risk Management
7. Global Solution Methodology