3779961-Senior Manager

EXL; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

EXL is seeking a tech‑savvy pre‑sales professional to engage with prospective clients, understand their technical needs, and tailor solutions. You will deliver impactful demonstrations, collaborate on technical proposals, and lead PoC initiatives to validate proposals.

The role emphasizes strong communication, team collaboration, and the ability to translate complex tech into business value for diverse stakeholders.

Qualifications

• Bachelor's degree in a technical field.
• Proven experience in a technical pre-sales or similar role in the technology industry.
• Strong presentation and communication skills to convey technical concepts to diverse audiences.
• Ability to work collaboratively with internal teams.

Responsibilities

• Develop a deep understanding of Conversational AI, CCaaS and related technologies.
• Engage with prospective clients to understand technical requirements and business challenges.
• Deliver tailored product demonstrations aligned with customer use cases.
• Collaborate with the sales team to prepare technical proposals and RFP responses.
• Lead design and execution of PoC projects to prove feasibility.

Skills

Presentation skills

Communication skills

Team collaboration

Education

Bachelor's degree in a technical field

Job description

Technical Expertise

Develop a deep understanding of Conversational AI, Smart Agent Assist, CCaaS and their technical capabilities. Stay current with industry trends, emerging technologies, and competitor offerings.

Customer Engagement

Engage with prospective clients to understand their technical requirements and business challenges. Conduct needs assessments and provide tailored technical solutions.

Solution Demonstrations

Deliver compelling product demonstrations that showcase the features and benefits of our solutions. Customize demonstrations to align with the specific needs and use cases of potential customers.

Collaboration with Sales

Work closely with the sales team to understand customer goals and contribute to the development of winning sales strategies. Assist in the preparation of technical proposals, RFP responses, and other sales materials.

Technical Presentations

Conduct technical presentations, both in-person and virtually, to convey the value proposition of our products/services. Address technical inquiries and concerns during the sales process.

Proof of Concept (PoC)

Lead the design and implementation of proof of concept projects to demonstrate the feasibility and effectiveness of our solutions.

Customer Relationship Building

Build and maintain strong relationships with customers, understanding their evolving needs and providing ongoing technical support.

Qualifications

Bachelor's degree in a technical field Proven experience in a technical pre-sales or similar role in the technology industry. Strong understanding of relevant technologies, including (but not limited to) [list specific technologies relevant to the company's products/services]. Excellent presentation and communication skills, with the ability to convey technical concepts to both technical and non-technical audiences. Ability to work collaboratively in a team environment and interface effectively with internal teams.