30047649 Senior - People Advisor

GK HR Consulting India Private Limited; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

GK HR Consulting India Private Limited in Gurugram is seeking a Senior People Advisor to anchor data and insights for the HR CoE, safeguarding metrics and dashboards across Talent & PD, Culture & IDE, Rewards or HR BP.

The role leads the operational data engine for regular reporting, synthesizing complex data sets and maintaining high-integrity dashboards while coordinating with ER, OH, and external partners. The candidate will drive SLA adherence and proactive reporting.

Qualifications

• Experience in HR shared services or customer services, in financial services preferred.
• Understanding employment law and keeping up to date with changes and legal advancements.
• Proven experience building senior stakeholder relationships and communicating with people at all levels for quality outcomes.
• Pursuing an HR degree or equivalent.
• Ability to build relationships and communicate with people at all levels, challenging professionally.
• High levels of resilience in a pressurised client-centric environment.
• Excellent attention to detail and professional communication.
• Ability to influence and negotiate at all levels.
• Good organisational, literacy and numeracy skills.
• Prioritise workload in a high-pressure, autonomous environment.
• Proficiency with IT Office and SAP HR, Appian, HRSD/ServiceNow or equivalent HR systems.

Responsibilities

• Serve as the dedicated data and insights anchor for the HR CoE, safeguarding metrics and dashboards.
• Lead operational data engine for regular reporting cycles and complex data sets.
• Synthesize data and maintain high-integrity dashboards.
• Manage sickness case work and hand-offs to Employee Relations at points of complexity.
• Coordinate with Health & Safety and Microlink on colleague adjustments.
• Oversee OH referrals and performance case migrations to ER when needed.
• Support exit processes and conduct exit interviews.
• Provide ad-hoc reporting across systems and bespoke analyses.
• Be the first point of contact for queries and escalate when appropriate.
• Develop strong relationships with stakeholders and add value to Group People & Resourcing.

Skills

Stakeholder mgmt

Customer experience

Communication

Attention to detail

Organisational skills

HR shared services

Education

HR degree candidate

Tools

SAP HR

HRSD ServiceNow

SuccessFactors

Appian

Excel

PowerPoint

Word

Job description

Job details

• Proposed designation People Advisor - Senior
• Reporting to Manager / Associate Director
• Geo to be supported UK
• Work timings 2:00 PM - 10:30 PM

Role & responsibilities

• This role serves as the dedicated data and insights anchor for the HR Center of Excellence (CoE), safeguarding the integrity, analysis, and visibility of the domain’s key metrics Based on the requirements and fit, the role will be aligned to one of the HR COEs viz Talent & PD, Culture & IDE, Rewards or HR BP. This role owns the operational data engine handling regular reporting cycles, synthesizing complex data sets, and maintaining high-integrity dashboards.
• Detailed roles & responsibilities include:
• Leadership and management of allSicknessCase Work to with responsibility for the hand off to the Employee Relations (ER)at point of complexity and/or exit
• Partneringwith Health and Safety andMicrolink to manage Colleague adjustments with follow on check ins to ensure the impact isdelivered
• ManagingOHand associatedCase workincludingMental Health/Non criticalillness
• ManagecomplexOHreferralsfrom a Performance case (RPP)migrating the case to the ER teamifrequiredand if the case is progressing through the stages
• Leadership ofcritical illnesscases and supportingcolleagues throughtheapplication processwith the support of E2 Colleagues to achieve.
• Managingcasesin conjunction with theGroup Income Protection provider through to conclusion/rehab orwithan appropriate handoffto the ERto manage theexit.
• Conducting exit interviews
• Supporting E-D promotions quarterly cycles
• Supporting Step progressions quarterly cycles
• 4 week trigger reporting and proactively advising on next steps
• Processing New Student Health Questionnaires and advising on next steps
• Prepare and present at moderation panels
• Process ad-hoc leavers request
• You will be the first point of contact for such queries and cases, with the expectation to escalate to Onshore team where appropriate considering complexity and nature of the case and response to information received
• You will be expected to be accountable and proactive, ensuring all queries and tasks are resolved accurately and within Service Level Agreement (SLA), escalating where appropriate to the People Advisory Lead.
• Manage varied noncomplex People Advisory activity including casework and cyclical activities
• Ensuring all records, systems and documentation are accurately updated and compliant with KPMG requirements
• Demonstrate strong customer service skills understanding the needs of our clients and our role within People Operations
• Work as part of a team and the business to ensure a smooth and seamless service is given to colleagues
• Proactively develop strong and enduring relationships with key stakeholders, including business contacts, Centres of Excellence and external parties
• Ad hoc reporting across various systems including analysis and bespoke reports e.g. attrition reporting
• Proactively support and add value to Group People and Resourcing function

Skills required

• Experience working in an HR shared services or Customer Services environment; in a financial services industry
• Havea good degree of understanding in applying employment law, keeping up to date with changes and legaladvancements;
• Haveproven experience in building Senior Stakeholderrelationships and communicatingwith people at alllevelswith a focus on customer experience anda quality outcome
• Qualified or studying towards Human Resource Management degree or equivalent
• An ability to build relationships and communicate with people at all levels, building rapport and challenging professionally;
• High levels of resilience, with experience of working in a highly pressurised client centric environment;
• Excellent attention to detail;
• Excellent communicator - written and verbal with the ability to write and respond in a professional, customer focused manner
• The ability to influence and confidently negotiate at all levels;
• Good organisational, literacy and numeracy skills;
• The ability to prioritise workload in a high pressure, autonomous environment; and
• Good proficiency with IT Office, including: Microsoft Excel, PowerPoint, Word, etc. as well as SAP HR, Appain,, HRSD (ServiceNow) Success Factors or equivalent HR system.

Other information

• Interview process: 2-3 interview rounds
• Mode of interview: Telephonic/F2F/Virtual
• Job location: Gurugram