2COMS Consulting Private Limited Hiring For Technical Support – Voice – BPO –[...]

2COMS Consulting Private Limited; Hyderabad; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking experienced Technical Support Professionals in Hyderabad. This role involves providing exceptional customer service through effective communication and technical support. Candidates will be responsible for addressing customer inquiries and resolving technical issues, all while working in a dynamic, rotational shift environment. With opportunities for lateral movement within the organization, this position promises growth and development in a supportive and fast-paced setting. If you have a passion for technology and customer service, this is a fantastic opportunity to advance your career in a leading multinational company.

Benefits

Both-side Cab

Incentive

Shift Allowance

Opportunity for Lateral Movement

Qualifications

• Experience in Technical Support Voice process.
• Excellent English communication skills are essential.

Responsibilities

• Provide technical support via phone, resolving customer issues.
• Work in rotational shifts and handle calls from global clients.

Skills

Communication Skills

Technical Knowledge

Customer Service Principles

Flexibility to Work in Shifts

Education

Undergraduate

Graduate

Post Graduate

Job description

Job Description

Hiring Experienced Technical Support Professionals @ Hyderabad for a Leading MNC!!!

About the Client: An American Multinational Information Technology Services and Consulting Company.

Job Title: Technical Support Voice

Work Location: Hyderabad

Work From: Office

UG / Graduate Experienced in Technical Support Voice process can apply for this Job.

Immediate Joiner Required.

Shift: Rotational Shift

Week Off: 5 days working (2 days rotational week off)

Job Role:

• Technical Support Voice Process
• Taking calls, solving customer technical issues and complaints.

Requirements

Candidate should have:

1. Good communication skills.
2. Ability to take calls over the phone, which involves working in different time zones.
3. Experience in taking calls from global clients and initiating the right responses positively and professionally.
4. Flexibility to work in shifts.
5. Excellent English – both verbal and written communication skills.
6. Knowledge of customer service principles and practices.
7. Good technical knowledge.

Qualification: Undergraduate / Graduate / Post Graduate

Benefits

Both side Cab + Incentive + Shift Allowance.

Opportunity to move laterally within the organization through IJP for various other roles and business units.