247 Digitize Services Pvt Ltd Looking for IT Engineer at Bengaluru, Karnataka

247 Digitize Services Pvt Ltd; Bengaluru; On-site; INR 3,00,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Engineer to be the single point of contact for client trouble tickets. In this role, you'll leverage your strong technical knowledge, particularly in Windows and Networking, to investigate and resolve issues while ensuring effective communication with clients. This dynamic position offers the opportunity to work in a fast-paced environment, where your analytical and problem-solving skills will shine. If you are self-motivated, eager to learn, and ready to contribute to a team that values excellence, this is the perfect opportunity for you to grow your career in technical support.

Qualifications

• 1-3 years of experience as a Technical Support Engineer.
• Strong knowledge of Windows and Networking.

Responsibilities

• Single point of contact for client’s trouble tickets.
• Investigate, analyze, fix, and document permanent solutions.
• Ensure end-to-end delivery of projects effectively.

Skills

Excellent communication skills

Analytical skills

Problem-solving skills

Technical troubleshooting

Time management

Customer-centric thinking

Education

Bachelor's degree in relevant field

Tools

Windows

Networking tools

Job description

Personality Traits

1. Excellent communication skills with customers (excellent spoken and written English language skills)
2. Strong analytical and problem-solving skills
3. Ability to think like a customer (see not their own, but the user’s perspective)
4. Should be self-motivated
5. Ability to quickly identify challenges and provide solutions
6. Able to effectively meet timelines, priorities and needs, and meet quality goals
7. Holds self to highest levels of professional code of conduct, ethics and values, presenting true information at all times
8. Able to take feedback positively and work on the areas of improvement
9. Ability to quickly identify challenges and bubble them up to top management (if and when necessary) and provide solutions as opposed to problems
10. Brave in doing the right thing the right way, as opposed to just sticking to the right way, following orders, or following processes at all costs
11. Punctual and on-time to their respective shifts, and flexible for 24×7 operations

Day-to-day Responsibilities and Skills

1. Single point of contact for client’s trouble tickets with respect to IT Infrastructure
2. Effective transition of trouble tickets across shifts, escalation as needed
3. Deep knowledge of the core hard skills enabling to perform core functions effectively
4. Quick response for the customer needs
5. Investigate, analyze, fix, and document permanent solutions
6. Create and maintain technical documentation using defined technical documentation templates
7. Ensures end-to-end delivery of projects, and executes related tasks effectively
8. Identifies risks, creates mitigation strategies and plans, and executes them in a timely manner, keeping all stakeholders informed about the progress, as well as escalating to the right levels at right times (ensuring zero surprises)
9. Any other responsibilities as may be assigned from time to time

Minimum Requirements

1. 1-3 Years of experience as a Technical Support Engineer and/or
2. Intermediate, but strong knowledge of core technical domain (e.g. Windows, Networking, etc.)
3. Zeal to learn and acquire skills
4. Expected to deliver small to medium functionality independently most of the time
5. Able to handle support tickets and audits as per established processes independently
6. Typically paired with Engineer-3 who would be monitoring the work done and helping to reach the next level

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹300,000.00 per year

Benefits:

Schedule:

• Day shift
• Rotational shift

Ability to commute/relocate:

• Mathikere, Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Total work: 1 year (Preferred)
• Network engineering: 1 year (Preferred)

Speak with the employer:
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