1ICT India Pvt Ltd Looking for Urgent opening for Technical Service Desk Engineer-Level 1 at Ha[...]

1ICT India Pvt Ltd; Haryana; On-site; INR 3,50,000 - 4,50,000; Full time

Job summary

A technology services company in Haryana is seeking a Technical Support Specialist to assist clients with their technical issues, provide B2B support, and troubleshoot software problems. The preferred candidate has 1 year of technical support experience and is familiar with ticketing tools. This is a full-time position offering a salary between ₹350,000 and ₹450,000 per year.

Qualifications

• 1 year of technical support experience preferred.
• Experience with B2B support is an advantage.
• Ability to troubleshoot software and connectivity issues.

Responsibilities

• Accept and register service calls following standards.
• Provide remote support and troubleshooting for technical issues.
• Log incidents and service requests in the ticketing system.

Skills

Technical support experience

Problem-solving skills

Customer service orientation

Tools

Ticketing tools

Job description

Job Description

Accept and register service calls following standards.

Sort issues related to applications used by clients.

Fulfill requests for resetting credentials and resolving login issues.

Provide B2B support.

Assist clients with their technical issues.

Perform remote support and troubleshooting.

Log incidents and service requests, categorizing and prioritizing them.

Troubleshoot client software and network connectivity problems.

Provide technical assistance and support over phone and email.

Use ticketing tools effectively.

Job Details

Type: Full-time

Salary: ₹350,000 – ₹450,000 per year

Location: Haryana – 122098, Haryana (Relocate or commute reliably preferred)

Qualifications

• Technical support experience: 1 year (Preferred)
• Experience in technical support occupations: 1 year (Preferred)
• Total work experience: 1 year (Preferred)

Contact

Speak with the employer: [phone]

Expected Start Date: 02/05/2022