Webchat Sales Advisor

eir Ireland; Cork; On-site; EUR 24,000 - 29,000; Full time

Job summary

A telecommunications company is seeking a Webchat Sales Advisor in Cork. In this on-site role, you will engage with customers via online chat to deliver tailored broadband and mobile solutions. Ideal candidates are target-driven, enjoy connecting with people, and have experience in sales or customer service. The role offers training, competitive salary, and various benefits including commissions and wellness programs.

Benefits

Salary of €26,350 + Attractive commission

Continuous learning and support

Enhanced earning potential

Discounted healthcare plan

22 days annual leave

Commitment to Diversity and Inclusion

Qualifications

• Confident in engaging with customers and understanding their needs.
• Clear, effective written communication with fast and accurate typing.
• Strong multitasking ability and attention to detail.

Responsibilities

• Build rapport with customers online and recommend suitable solutions.
• Meet or exceed individual sales targets.
• Handle queries and objections efficiently.

Skills

Customer engagement

Effective written communication

Target-driven mindset

Multitasking

Interest in mobile and broadband

Sales experience

Education

1–2 years in sales or customer service

Job description

Role Title: Webchat Sales Advisor – Full Time – Cork (On-site)

Business Area: Webchat Sales Team

About This Role: As a Webchat Sales Advisor at eir, you’ll be part of our digital frontline—engaging with customers via online chat to deliver tailored broadband and mobile solutions. You’ll play a key role in driving sales, resolving queries, and creating exceptional customer experiences in a fast-paced, target-driven environment. This is a fully on-site role based in Cork, ideal for someone who thrives in a competitive setting and enjoys connecting with people through digital platforms.

Why This Role: This is more than just a contact centre job—it’s your chance to build a career in a growing and innovative industry.

As a Webchat Sales Advisor, you’ll:

• Communicate with customers via webchat to understand their needs and recommend suitable solutions.
• Work in a target-driven environment that rewards achievement.
• Be part of a team where your input is valued and your success is celebrated.
• Receive full training to set you up for success—even if you’re new to telecoms or webchat sales.

Benefits include:

• Earn your annual salary of €26,350 + Attractive commission structure!
• Continuous support, learning and opportunities for advancement.
• Enhanced earning potential through various staff incentives.
• Staff offer.
• Free eir Wellness Programme & Employee Assistance Programme.
• €500 Employee Referral Scheme.
• Discounted healthcare plan.
• Pension scheme contribution.
• 22 days annual leave.
• Generous family friendly policies, including fertility, pregnancy loss, menopause and others.
• Commitment to Diversity and Inclusion.
• Paid leave benefits incl. maternity and sick leave benefits.
• Tax saver tickets and bike to work scheme.

Expectations From The Role: As a Webchat Sales Advisor, your key responsibilities will include:

• Customer Engagement: Build rapport with customers online, understand their needs, and recommend the most suitable mobile and broadband solutions.
• Sales Delivery: Consistently meet or exceed individual sales targets while contributing to the team’s overall performance.
• Customer Experience: Handle queries and objections efficiently, ensuring every customer leaves satisfied.
• Product & Policy Knowledge: Stay up-to-date with eir’s product offerings, promotions, and procedures to ensure accurate and compliant service delivery.
• Market Awareness: Keep informed of competitor offerings to provide customers with the most competitive and relevant information.
• Flexibility: You’ll be required to work evenings and weekends in line with operational hours.

Requirements For A Successful Application:

Knowledge, Skills And Abilities

• Confidence in engaging with a variety of customers and understanding their needs.
• Clear, effective written communication skills with fast and accurate typing.
• A positive, target-driven mindset with a passion for providing great service.
• Strong multitasking ability and attention to detail.
• Interest in mobile phones, broadband, and emerging technologies.
• Experience in webchat or phone-based sales is desirable.
• Excellent computer and internet literacy.
• Knowledge of the telecommunications industry is a plus.

Qualifications

• 1–2 years of experience in sales or customer service is desirable, but relevant life experience will also be considered.
• A strong customer focus and a proactive attitude are key to success in this role.

At eir, we’re all about building connections—whether that’s through our products or our people. Working here means being part of a team that’s passionate about customer experience and driven by results. If you're looking for a role where you can grow your career, develop your leadership skills, and make a real impact—this is the place for you.

eir is committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

eir is an equal opportunities employer.