Waiter/ Waitress

Relais & Châteaux; Kenmare; On-site; EUR 19,286 - 26,174; Full time

Benefits offered by this job

Competitive hourly rate

Room discounts at Relais & Chateaux/hô

Meal on duty

Spa and gym access

Training and personal development

Free on-site parking

Job summary

Relais & Châteaux - Park Hotel Kenmare invites a professional Waiter/Waitress to join our luxury Food & Beverage team. Deliver refined dining experiences with warmth, discretion and exceptional service, while anticipating guest needs and providing menu and wine recommendations.

The ideal candidate brings high-quality hospitality experience, excellent communication, and a passion for wine and beverages within a fine dining setting. Flexibility for evenings, weekends, and holidays is essential.

Qualifications

• Excellent communication skills and a confident, professional approach.
• Strong knowledge and interest in food, wine, and beverage service.
• A keen eye for detail and pride in personal presentation.
• The ability to remain calm, organised, and composed during busy service periods.
• Knowledge of wine service and beverage pairings.
• Additional language skills are an advantage.

Responsibilities

• Provide warm, personalised welcome to all guests and ensure guests feel valued from arrival to departure.
• Deliver a refined, professional dining experience with a genuine and approachable manner.
• Anticipate guest needs and make menu and beverage recommendations accordingly.
• Engage with guests and handle requests, feedback and concerns with professionalism.
• Carry out all aspects of food and beverage service to luxury standards.
• Demonstrate knowledge of menus, ingredients, preparation methods, and dietary requirements.

Skills

Communication skills

Wine knowledge

Attention to detail

Professional demeanor

Team player

Multilingual (advantage)

Job description

Park Hotel Kenmare is one of Ireland’s most distinguished and exciting luxury destinations, renowned for its heritage, warm hospitality, and exceptional standards of service. Our Relais & Chateaux, 2 Michelin key property places huge emphasis on our Michelin Guide recognised restaurant, Landline, which is beloved by guests and the local community of Kenmare alike. Head Chef, James O'Sullivan, uses the finest of local ingredients in all of his dishes to ensure the most exquisite levels of menu provenance. Exceptional food combined with detail-orientated and personalised service has made Landline become the unforgettable experience that it is today.

Job Description

Position Overview

At Landline, Park Hotel Kenmare, we are committed to creating exceptional dining experiences through genuine hospitality, thoughtful service, and attention to every detail. We are seeking an enthusiastic and highly professional Waiter / Waitress to join our Food & Beverage team and play an important role in delivering the outstanding standards of service for which the hotel is renowned.

The ideal candidate will have a passion for luxury hospitality, a natural ability to anticipate guest needs, and a desire to create memorable experiences for every guest. This role requires warmth, professionalism, discretion, and a commitment to excellence in every interaction.

Key Responsibilities

Exceptional Guest Service

• Provide a warm, personalised, and attentive welcome to all guests, ensuring they feel valued from arrival through to departure.
• Deliver a refined and professional dining experience while maintaining a genuine and approachable manner.
• Develop an understanding of guest preferences and anticipate needs to exceed expectations.
• Engage with guests confidently, offering recommendations on menu items, beverages, and experiences.
• Handle guest requests, feedback, and concerns with professionalism, ensuring a positive resolution.
• Carry out all aspects of food and beverage service to the highest luxury hospitality standards.
• Demonstrate excellent knowledge of menus, ingredients, preparation methods, and dietary requirements.
• Present and serve food and beverages with elegance, care, and attention to detail.
• Ensure correct table presentation, including table settings, glassware, cutlery, and overall restaurant appearance.
• Maintain awareness of service timing, ensuring guests enjoy a relaxed yet efficient dining experience.
• Liaise closely with the kitchen, bar, and wider hotel teams to ensure seamless service delivery.

Standards & Operations

• Maintain exceptional standards of cleanliness, organisation, and presentation at all times.
• Follow all hotel procedures relating to food safety, hygiene, health and safety, and responsible service.
• Assist with opening and closing duties, including preparation of the restaurant before service and resetting afterwards.
• Ensure all guest areas are presented to the highest standards throughout the day.
• Support colleagues and contribute positively to a culture of teamwork and excellence.

Qualifications

The Ideal Candidate:

• Previous experience within a high-quality restaurant, hotel, or luxury hospitality environment.
• Excellent communication skills and a confident, professional approach.
• Strong knowledge and interest in food, wine, and beverage service.
• A keen eye for detail and pride in personal presentation.
• The ability to remain calm, organised, and composed during busy service periods.
• A proactive approach with the ability to anticipate guest needs.
• A strong team spirit and willingness to support colleagues.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Experience working within a five-star hotel or fine dining environment.
• Knowledge of wine service and beverage pairings.
• Familiarity with luxury service standards and guest expectations.
• Additional language skills are an advantage.

Personal Qualities

We are looking for someone who is:

• Warm, welcoming, and naturally hospitable.
• Detail-focused with a commitment to excellence.
• Discreet and professional when interacting with guests.
• Passionate about creating memorable moments.
• Proud to represent Landline and Park Hotel Kenmare.

Additional Information

• Competitive & generous hourly rate.
• Heavily discounted rates on rooms at Park Hotel Kenmare and other Relais & Chateaux properties.
• 50% off Food and Beverages/ 30% off spa treatments & 20% off spa products.
• Free use of spa/ gymfacilities.
• Excellent Training and Personal development.
• Complimentary healthy meals whilst on duty.
• Complimentary on-site parking.

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