Vice President, Client Service I

BNY; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

A global financial services firm in Dublin is seeking a Vice President, Client Service I to lead client support efforts. The ideal candidate will possess a Bachelor's degree and have experience in operational areas or client services. This role involves resolving complex client issues and delivering high-quality service while collaborating with team members. Competitive compensation and benefits are offered.

Benefits

Competitive compensation

Generous paid leaves

Wellbeing programs

Qualifications

• Bachelor's degree or equivalent education required.
• Experience in client services and operational areas preferred.

Responsibilities

• Resolve complex client issues and direct them to appropriate resources.
• Lead team members in providing support to major clients.
• Deliver high quality service to specialized clients.
• Assist clients in reviewing potential business needs.

Skills

Client relationship management

Operational expertise

Communication skills

Education

Bachelor's degree or equivalent

Job description

Job Description

Vice President, Client Service I

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what it is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Client Service I to join our Transfer Agency team. This role is located in Dublin, Ireland

In this role, you’ll make an impact in the following ways:

• Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY.
• Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Uses developed communication skills to deliver high quality service to a specialized client base.
• Provides key individuals at assigned clients information related to BNY products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader BNY services and offerings.
• Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY.
• Resolves the most complex or non-routine client issues or inquires, as needed.
• Uses in-depth knowledge of client issues and needs to contribute to business development efforts.

To be successful in this role, we’re seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• Experience in an operational area and/or client services preferred

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.