Veterinary Client Success Specialist

zoetis; Cork; On-site; EUR 30,000 - 38,000; Full time

Job summary

Zoetis in Ireland is seeking a proactive frontline support specialist to assist veterinary clients by phone and email, entering orders, maintaining CRM/LIMS data, and resolving inquiries. You will work closely with Lab Operations, Pathology, and Logistics to ensure timely service.

The role requires strong communication, rigorous data hygiene, and the ability to manage multiple tasks while meeting SLAs. Some site-specific responsibilities apply, and a full-time schedule is expected.

Qualifications

• GCSEs or equivalent.
• 1+ year customer service; veterinary diagnostics experience preferred.
• Proficiency with Microsoft 365 and CRM/LIMS.
• Excellent verbal/written communication, time management, and problem-solving.

Responsibilities

• Deliver first-line support via phone and email; document contacts in HubSpot/LIMS and meet SLAs.
• Process orders and updates in LIMS; handle billing inquiries and credits/debits per policy.
• Create and maintain client accounts in HubSpot/LIMS; validate addresses for Pathport/MediLIMS access.
• Perform pre-invoice billing code QA and support month-end checks.
• Triage data issues (merges, naming, referrals) with GDPR compliance.
• Coordinate courier pickups with Logistics and track send-away shipments.
• Notify clients of delays and ensure resolution follow-through.
• Maintain knowledge of test menus; participate in training and improvements.
• Serve as lab liaison to site leaders as needed.

Skills

Customer service

Communication

Time management

Problem-solving

Education

GCSEs or equivalent

Tools

Microsoft 365

CRM/LIMS

Job description

Zoetis in Ireland is seeking a proactive frontline support specialist to assist veterinary clients by phone and email, entering orders, maintaining CRM/LIMS data, and resolving inquiries. You will work closely with Lab Operations, Pathology, and Logistics to ensure timely service.

The role requires strong communication, rigorous data hygiene, and the ability to manage multiple tasks while meeting SLAs. Some site-specific responsibilities apply, and a full-time schedule is expected.