UX Researcher: AI-Powered Enterprise Experiences

Genesys; Blackrock; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Career development & growth

Annual bonus program

Comprehensive health coverage

Pension scheme

Job summary

Genesys is seeking a UX Researcher to drive evidence-based decisions across scoped product challenges. You’ll partner with PM, Design, Engineering, and Analytics teams in agile cycles to uncover meaningful customer insights.

This role focuses on complex enterprise problems and improving experiences for contact centre agents and customers across digital channels, with hybrid work in Galway.

Qualifications

• 2-4 years of UX or product research experience.
• Hands-on exposure to qualitative methods and baseline quantitative and behavioural interpretation skills.
• Familiarity with research and collaboration tools such as Dovetail, Maze/Rally, Jira, Confluence, FigJam, and Figma.
• Proven ability to plan studies effectively while prioritizing participant experience and research integrity in line with ethical standards.
• Working knowledge of analytics and instrumentation fundamentals including events, sessions, and data quality concepts.
• Systems-thinking skills with the ability to understand complex workflows and integrations.
• Ability to synthesize findings into clear, evidence-based recommendations.
• Excellent communication, storytelling, and stakeholder collaboration skills.

Responsibilities

• Lead end-to-end research studies including planning, execution, synthesis, and recommendations.
• Partner with Product, Design, Engineering, and Analytics teams to support agile product decisions.
• Choose appropriate research methods based on timelines, constraints, and decision needs.
• Conduct qualitative and evaluative research including interviews, usability studies, concept testing, and rapid feedback sessions.
• Recruit and engage technical participants such as admins, analysts, and data-focused users.
• Translate findings into actionable recommendations tied to customer and business outcomes.
• Map workflows and identify friction points across complex systems, integrations, and user journeys.
• Maintain clear documentation and reusable research artifacts in shared tools and repositories.
• Help teams navigate ambiguity by reframing problems into testable questions and practical nextsteps.

Skills

UX research

Qualitative methods

Quantitative analysis

Ethics in research

Analytics basics

Systems thinking

Communication & storytelling

Stakeholder collaboration

Tools

Dovetail

Maze

Rally

Jira

Confluence

FigJam

Figma

Job description

Genesys is seeking a UX Researcher to drive evidence-based decisions across scoped product challenges. You’ll partner with PM, Design, Engineering, and Analytics teams in agile cycles to uncover meaningful customer insights.

This role focuses on complex enterprise problems and improving experiences for contact centre agents and customers across digital channels, with hybrid work in Galway.