User Adoption & Engagement Lead for LegalTech Platform

Law Society of Ireland

Dublin

On-site

EUR 45,000 - 65,000

Full time

14 days+

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Job summary

Blackhall Technologies Ltd, part of the Law Society of Ireland, seeks a Customer Engagement & Adoption Specialist to drive activation and ongoing adoption of a new platform for legal sector clients. You will own post-onboarding engagement, triage issues, and work with product and support teams to optimise usage at scale.

You will combine customer success practices with user enablement, delivering training, collecting feedback, and shaping engagement strategies to maximise value for professional

Qualifications

3–5 years’ experience in a customer success, account management, client engagement, or similar role.
Experience working with B2B clients (ideally professional services or regulated industries).
Exposure to technology platforms, SaaS, or digital products is advantageous.
Excellent communication and interpersonal skills – able to engage and influence users at all levels.

Responsibilities

Take ownership of a portfolio of organisations already onboarded to the platform.
Drive initial activation by ensuring users understand how to use the product effectively.
Encourage and support users to move from onboarding through to active, regular usage.
Proactively engage with users to ensure continued adoption and utilisation.

Skills

Customer Success

B2B experience

SaaS platforms

Communication

Relationship management

Proactive mindset

Tools

CRM software

Job description

You will combine customer success practices with user enablement, delivering training, collecting feedback, and shaping engagement strategies to maximise value for professional

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