UKI Technology Consulting - Functional manager / Senior Manager (Salesforce Services)

Ernst & Young Advisory Services Sdn Bhd; Dublin; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working options

Tech MBA programme

Discounted health insurance

Pension

Annual leave

Total Rewards package

Job summary

UKI Technology Consulting in Dublin is seeking a Functional Manager/Senior Manager (Salesforce Services) to lead multi-disciplinary teams, manage client relationships, and deliver Salesforce-based transformations across Sales, Service, Experience and Marketing clouds. You will drive requirements workshops, architecture design, and ensure scalable outcomes in fast-paced environments.

You will bring 7–15 years of Salesforce consulting experience, two Salesforce certifications, and strong

Qualifications

• 7–15 years’ consulting experience with Salesforce and digital transformation.
• Strong Salesforce functional expertise across core platform and ecosystem.
• Minimum two Salesforce certifications.
• Proven experience designing and delivering solutions across Salesforce Clouds (Sales, Service, Experience, Marketing) and ISV solutions.
• Ability to clearly articulate technology value to business stakeholders.
• Strong business analysis, problem-solving, and analytical skills.
• Excellent stakeholder management and influencing capability.
• High attention to detail and quality.
• Ability to prioritise and operate effectively in fast-paced environments.
• Strong presentation skills (PowerPoint or equivalent).
• Project and delivery management experience.
• Industry experience (Pharma, Life Sciences, Financial Services).
• Regulatory / solution assurance experience.
• Experience with Salesforce Industry Clouds.
• Proven ability to lead requirements workshops and translate business needs into functional solutions.
• Good understanding of SDLC and Agile delivery methodologies.
• Ability to drive change and manage stakeholders effectively.
• Strong organisational leadership and influencing skills.

Responsibilities

• Work as part of a multi-disciplinary, high-performing team solving business issues from strategy to execution.
• Build and manage client relationships across sectors.
• Identify client challenges and develop Salesforce-based solution approaches.
• Create functional capability maps, delivery plans, and commercial models.
• Expand stakeholder networks across client, EY, and Salesforce ecosystems.
• Lead or support proposal development, including scoping, shaping, and sizing engagements.
• Provide functional leadership across sales, service, and marketing domains.
• Analyse current processes and define requirements using best practices.
• Design solutions leveraging out-of-the-box Salesforce capabilities.
• Lead requirements gathering, workshops, and validation sessions.
• Ensure solutions align to business objectives and scalability.
• Share knowledge and develop team capability.
• Mentor team members and support their growth.
• Contribute to building a high-performing Salesforce consulting practice.

Skills

Salesforce expertise

Digital transformation

Requirements workshops

SDLC knowledge

Agile delivery

Stakeholder management

Project delivery

Industry experience

Regulatory / assurance

Salesforce Clouds

Job description

UKI Technology Consulting - Functional manager / Senior Manager (Salesforce Services)

Location: Dublin 2

Your key responsibilities

Within the team, you'll work as part of a multi-disciplinary and high-performing team of problem solvers with extensive experience helping organisations solve their complex business issues from strategy to execution in one or more of the following areas:

Market / Client Centricity

• Build and manage client relationships across sectors
• Identify client challenges and develop solution approaches aligned to Salesforce capabilities
• Create functional capability maps, delivery plans, and commercial models
• Expand stakeholder networks across client, EY, and Salesforce ecosystems
• Lead or support proposal development, including scoping, shaping, and sizing engagements

Functional Analysis & Design

• Provide functional leadership across business domains (e.g. Sales, Service, Marketing)
• Provide functional expertise in one or more target sectors e.g. Life Sciences/Pharma, Insurance, Technology, Telecoms.
• Analyse current and future-state processes and define requirements using best practices
• Functionally design solutions that maximise use of Salesforce out-of-the-box capabilities
• Lead requirements gathering, stakeholder workshops, and validation sessions
• Ensure solutions align to business objectives and future scalability
• Share knowledge and develop team capability
• Mentor team members and support their growth
• Contribute to building a high-performing Salesforce consulting practice

Skills and attributes for success

Required

• 7–15 years’ consulting experience with Salesforce and digital transformation
• Strong Salesforce functional expertise across core platform and ecosystem
• Minimum two Salesforce certifications
• Proven experience designing and delivering solutions across Salesforce Clouds (Sales, Service, Experience, Marketing) and ISV solutions
• Ability to clearly articulate technology value to business stakeholders
• Strong business analysis, problem-solving, and analytical skills
• Excellent stakeholder management and influencing capability
• High attention to detail and quality
• Ability to prioritise and operate effectively in fast-paced environments
• Strong presentation skills (PowerPoint or equivalent)
• Project and delivery management experience
• Industry experience (Pharma, Life Sciences, Financial Services)
• Regulatory / solution assurance experience
• Experience with Salesforce Industry Clouds
• Proven ability to lead requirements workshops and translate business needs into functional solutions
• Good understanding of SDLC and Agile delivery methodologies
• Ability to drive change and manage stakeholders effectively
• Strong organisational leadership and influencing skills

What we offer and how we will support your Career progression

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact your way.

Continuous learning: Personalised career development including coaching, experiences and formal learning so you’ll develop the mindset and skills you’ll need to thrive in the future. Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.

When you join EY, you will be supported to ensure that you are enhancing your skills from day one. As you grow and develop here, you’ll discover opportunities to help customise your career journey so that it’s as unique as you are.

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, with a wide range of discounts, offers and promotions. Your experience in EY will also include: Free enrolment in EY’s Tech MBA Programme accredited by Hult International Business School, Discounted health insurance, Pension, The purchase of additional annual leave, Hybrid Working model.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.