Tusker Order Management Advisor - Watford

Lloyds Banking Group; Waterford; On-site; EUR 33,112 - 40,471; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

22 days holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group in Watford is hiring a SOC- Order Management Advisor to manage contract orders, liaise with dealers, and oversee pricing adjustments. The role emphasizes accuracy, speed, and first-contact service via phone and email, with hybrid working requiring three days a week in the Watford office and training in-office during initial weeks.

You’ll contribute to timely vehicle procurement, maintain strong employer and dealership relationships, and strive to exceed KPIs and SLAs while

Qualifications

• High accuracy levels and attention to detail.
• Motivated by and understands the importance achieving targets, individually and as part of a team.
• Excellent verbal and written communication skills.
• Polite and professional telephone manner.
• Manages self with strong organisational and time management skills.

Responsibilities

• Ensuring all orders are captured within a 24 hour turn around whilst also preparing the contract ensuring all employer specific details and requests are included.
• Liaising with dealers to ensure all vehicles specifications are accurately and effectively ordered.
• Liaising with Pricing and Data team to ensure manufacturer pricing and discounts are all correct and managing monthly price increases.
• Provide exceptional customer service through first contact resolution, taking full accountability for the service you deliver, striving to exceed KPIs and SLAs. This will be done via phone and email.
• Is flexible to take on bespoke and ad hoc tasks allocated by Line Manager.

Skills

Attention to detail

Target-driven

Verbal and written communication

Telephone manner

Time management

Tools

Ebbon Dacs

Salesforce

Office 365

Job description

Description

• JOB TITLE: SOC- Order Management Advisor - Watford

• SALARY: £31,380

• LOCATION(S): Watford

• HOURS: Full-time

• WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained unless an exception is requested whereby we will adapt and support

About this Opportunity

This role plays a crucial part in facilitating efficient contract management, ensuring timely vehicle procurement, and maintaining strong relationships with employers and dealerships. Here are some key tasks and responsibilities:

• Ensuring all orders are captured within a 24 hour turn around whilst also preparing the contract ensuring all employer specific details and requests are included.

• Liaising with dealers to ensure all vehicles specifications are accurately and effectively ordered.

• Liaising with Pricing and Data team to ensure manufacturer pricing and discounts are all correct and managing monthly price increases.

• Provide exceptional customer service through first contact resolution, taking full accountability for the service you deliver, striving to exceed KPIs and SLAs. This will be done via phone and email.

• Is flexible to take on bespoke and ad hoc on tasks allocated by Line Manager.

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information

What you’ll need

• High accuracy levels and attention to detail
• Motivated by and understands the importance achieving targets, individually and as part of a team
• Excellent verbal and written communication skills
• Polite and professional telephone manner
• Manages self with strong organisational and time management skills

And any experience of these would be really useful

• Office 365
• Previous purchasing experience
• System experience- Ebbon Dacs & Salesforce

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

We’d love to hear from you.

If you’re excited by the thought of becoming part of our team, get in touch.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.