Trust & Safety New Associate - YTTNS - VE - German CL13

Accenture PLC; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Working for an international company

Great training

Opportunities for career progression

Job summary

Accenture is seeking a Trust & Safety New Associate - VE - German in Dublin, Ireland. The role focuses on quality assurance of user-generated content, including reviewing and classifying content per client guidelines, and working with AI moderation tools.

This 12-month, full-time contract (40 hours per week) involves handling sensitive material and requires strong resilience along with German and English proficiency.

Qualifications

• Strong coping, emotional resilience and stress-management skills.
• Excellent comprehension and German/English skills.
• Ability to work objectively in line with client policies.
• Strong attention to detail and information synthesis.
• Experience with content moderation or outsourcing is a plus.

Responsibilities

• Review, classify and remove content per client guidelines using specific tools.
• Stay updated on client policies and AI moderation trends.
• Investigate, resolve and escalate complex content issues.
• Develop prompt strategies to interrogate language models on responsible AI topics.
• Analyze model responses for appropriateness and compliance.

Skills

German language

Emotional resilience

Attention to detail

Content moderation

English proficiency

Job description

Position: Trust & Safety New Associate - VE - German
Location: Dublin, Ireland, D3
Language - German
Contract: Full-time role 40 hours per week, 12 month contract (with view to extension)

Role Description

Accenture is a trusted, innovative, comprehensive, and experienced partner to
leading platform companies. The Trust and Safety offering within Accenture
helps keep the internet safe and helps platform companies accelerate, scale,
and improve their businesses.You will be responsible for the quality assurance and safety of the workperformed by Trust and Safety resources whose role includes analyzing, workingwith, viewing and proactively engaging with user profiles, audio, videos, andtextbased content and/or investigating, escalating and/or resolving issues that arereported by users or flagged by the system. Due to the nature of the role, you maybe exposed to flashing lights or contrasting light and dark patterns.
The Trust & Safety team, including quality assurance and responsible AI
resources, does meaningful work that helps keep the internet safe. It may alsobe challenging, at times. In the context of this role, you may be directly or
inadvertently exposed to, work with, view, and proactively engage with
potentially disturbing, objectionable, and sensitive content (e.g., graphic,
violent, sexual, or egregious). You may serve as an important line of defense bysystematically testing, evaluating and challenging AI systems to improve theintegrity, quality, and safety of AI generated content. Therefore, any role
supporting Trust & Safety resources needs strong resilience and coping skills.
We care for the health and well-being of our people and provide the support andresources needed to perform their role responsibilities. This role requires activeparticipation in Accenture’s well-being support program, designed specificallyfor the Trust & Safety community, provides valuable skills to promote individualand collective well-being.

Duties & Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending DISCLAIMERS to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Note: You or others at your location may be working with content that
could be sensitive or of graphic nature

Basic Qualifications/Skills Needed

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and German/English skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts and non-standard work hours
• Flexibility in meeting changing business needs in a fast-paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Over 18 years of age
• Shift timings/requirements to work weekends and holidays

Preferred Qualifications

• Deep familiarity and passion for responsible AI, the internet, internet platforms, andinternet culture
• High affinity and cultural awareness of political and social situations regarding therelevant market and region that will be supported

Benefits

• Working for an international enterprise company
• Great training
• Company social events
• Opportunities for carrier progression

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.

About Accenture

Accenture is a trusted, innovative, comprehensive, and experienced partner to leadingplatform companies and other organizations. The Trust and Safety (Content Moderationand Responsible AI) offering(s) within Accenture helps keep the internet safe and helpsplatform companies accelerate, scale, and improve their businesses.
Accenture’s Trust & Safety team, serves as an important line of defense by helpingimprove the quality and safety of online content while gaining hands-on job experience.They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety of content, including generative AI. You willdeliver value to our clients, while making a larger impact on society.
You will be responsible for analyzing and reviewing user profiles, audio, videos, andtext-based content and/or investigating, escalating and/or resolving issues that arereported by users or flagged by the system. Due to the nature of the role, you may beexposed to objectionable or disturbing content flashing lights or contrasting light anddark patterns.This is meaningful work that helps keep the internet safe and responsible. It may alsobe challenging, at times. In this role, you may be directly or inadvertently exposed to,work with, view, or proactively engage with potentially disturbing, objectionable, andsensitive content (e.g., graphic, violent, sexual, or egregious) and expose AI systems toadversarial scenarios. Therefore, Trust & Safety resources need strong resilience andcoping skills. We care for the health and well-being of our people and provide thesupport and resources needed to perform their role responsibilities. This role requiresactive participation in Accenture’s well-being support program, designed specificallyfor the Trust & Safety community, provides valuable skills to promote individual andcollective well-being.

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [e-mail].

As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shiftsand your employment may be terminated, if you are unable to do so.