Travel Customer Service

Kim Luxe Travel; Limerick; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Fully remote position with flexible hours

Training and ongoing support

Career growth opportunities

Access to travel benefits

Collaborative team culture

Team culture

Job summary

A growing travel agency is seeking a Travel Customer Service professional to enhance client experiences before, during, and after their trips. This remote role involves communicating with clients, managing bookings, and resolving issues while delivering outstanding customer support. The ideal candidate will have a customer-first mindset, experience in service roles, and a passion for travel, all while enjoying flexible hours and opportunities for career growth.

Qualifications

• Strong communicator with a customer-first mindset.
• Experienced in customer service, ideally in travel or hospitality.
• Well-organized and able to handle multiple requests.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms.
• Manage booking updates and itinerary changes.
• Resolve client issues while maintaining a supportive approach.
• Proactively check in with clients to confirm details and address concerns.
• Resolve issues efficiently with a positive, supportive approach.

Skills

Strong communicator

Customer service

Well-organized

Tech-savvy

Travel passion

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress‑free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer‑first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well‑organized, reliable, and comfortable handling multiple requests at once
• Tech‑savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture