About The Role
At ICTS Ireland, we know that great people deliver great security. As our new Training Account Manager, you'll play a pivotal role in raising standards, inspiring our security teams, and ensuring every officer on this account is equipped, confident, and motivated to deliver at their best.
Working closely with the Cluster Account Manager and Client Management Team, you'll be the driving force behind training, induction, and behavioural safety programmes. This role is ideal for someone who thrives on developing people, building high-performing teams, and shaping a culture of excellence.
Key Responsibilities
- Lead the delivery of induction and refresher training, supported by site supervisors.
- Plan, organise, and manage all training sessions across the cluster.
- Promote ICTS's behavioural safety programme to all personnel on site.
- Build strong relationships with clients, supervisors, training providers, and internal teams.
- Work with the Account Manager to coordinate inductions, notify participants, and ensure PPE/uniforms are provided.
- Maintain and update the training matrix, ensuring compliance with client and ICTS standards.
- Keep accurate training records and produce professional reports for Account Managers and stakeholders.
- Collaborate with the Health & Safety and Training teams to ensure all delivery is audit-ready and ISO compliant.
- Mentor and coach officers and supervisors, embedding best practice and safety culture at every opportunity.
Knowledge, Skills & Experience
- Proven experience in training delivery, supported by a Train the Trainer qualification.
- Strong communication and presentation skills with the ability to inspire and motivate.
- Excellent organisation and time management, able to manage deadlines and multiple priorities.
- Proactive, solutions-focused, and innovative in approach.
- Collaborative team player, with the interpersonal skills to influence at all levels.
- Experience delivering toolbox talks, inductions, and site-specific compliance training.
- A passion for professional development, both your own and that of others.
What We Offer
- A competitive salary and comprehensive benefits package.
- Access to ICTS's career development pathway, including accredited leadership programmes.
- The opportunity to shape the guard force on a prestigious client account.
- A chance to work in a company that values ISO standards, continuous improvement, and people-first culture.
- Support from a dedicated leadership team and access to resources across ICTS Europe.
Why Join ICTS?
This is more than a training role — it's an opportunity to make a lasting impact. You'll be central to creating a culture where security officers don't just meet the standard, but set the standard. If you're motivated by helping people succeed, confident in front of a group, and passionate about compliance and safety, we want to hear from you.