Trainee Resident Housing Officer - Clann

Clúid; Dublin; Hybrid; EUR 28,000 - 39,000; Full time

Job summary

Clúid is seeking a Trainee Resident Housing Officer within Clann, our age-friendly housing service. The successful candidate will support estate and tenancy management, participate in the Trainee Placement Program, and work across Dublin, Louth and Meath in a hybrid arrangement.

This two-year fixed-term role requires a primary degree in social science or a related field, a driving licence, and a commitment to PSRA level competence through funded modules.

Qualifications

• Primary degree/education in Social Science or relevant discipline.
• Experience of working in a property orientated environment.
• Experience of working with a wide range of people including vulnerable, homeless, elderly, low-income households.

Responsibilities

• Participate in the Trainee Placement Program.
• Estate Management.
• Tenancy Management.
• Community Development / Resident Participation.
• Safeguarding.
• Complaints & Feedback.
• Partnership Working.
• Data & Case Management.

Skills

Customer service experience

IT literacy

Education

Primary degree in Social Science

Tools

Driving licence

Job description

Why Choose Clúid?

At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:

• Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.
• Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options.
• Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
• Employee Benefits: 25 days annual leave +3 additional days over Christmas and Good Friday (bring you up to 29 days and additional days with length of service), 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave.
• Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Silver Award from Investors for Diversity.

Role Overview

Why Choose Clúid?

At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:

• Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.
• Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options.
• Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
• Employee Benefits: 25 days annual leave +3 additional days over Christmas and Good Friday (bring you up to 29 days and additional days with length of service), 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave.
• Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Silver Award from Investors for Diversity.

About Us

Clúid is one of Ireland’s largest approved housing bodies. We provide social, cost rental and affordable homes and services in communities across the country. Our word matters: when we say we will do something, people should be able to trust that we will follow through. Our purpose is to provide good-quality homes and services that help residents put down roots, build community and feel part of a more inclusive Ireland. We are committed to resident-focused services, equality, inclusion, sustainability, strong governance and steady improvement over the long term.

• Position: Trainee Resident Housing Officer - Clann
• Reporting to: Resident Housing Officer
• Location (Hybrid): North Team - Dublin, Louth, Meath
• Contract type: 2 Year Fixed Term
• Salary: €28,090 - €38,623
• Hours: 35 hours per week
• Travel: The post requires a valid driving license and the use of a car

The successful applicant will be employed by Clúid Housing for a period of two years and be required during the two years to attend a course of study which will enable them to obtain a PSRA license.

This particular Trainee Resident Housing Officer opportunity is within Clann, Clúid's age-friendly housing service. Clann supports older people to live independently in secure, high-quality homes and thriving communities. The successful candidate will gain valuable experience working with and supporting older residents, helping to deliver services that promote independence, wellbeing, and community engagement.

A strong commitment to the Trainee programme and a desire to pursue a career in Housing is essential.

Applicants could be post graduates from a number of academic routes. Where required, the successful candidates may undertake a small number of top up modules, funded by Clúid, to ensure their knowledge and skills meet PSRA level standards. For applicants without sufficient academic experience, a structured two year distance learning programme, funded by Clúid, will provide the additional learning required to reach PSRA level competence. While the licence itself is not mandatory, the programme ensures all trainees develop the knowledge and skills expected at that professional standard. Additional certification courses will also underpin the students learning.

Key Responsibilities

• Participate in the Trainee Placement Program
• Estate Management
• Tenancy Management
• Community Development / Resident Participation
• Safeguarding
• Complaints & Feedback
• Partnership Working
• Data & Case Management

Corporate Responsibilities

• Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
• Adhere to all Clúid policies and procedures at all times
• To exercise discretion at all times
• Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements

Person Specification

• Primary degree/education in Social Science or relevant discipline
• Experience of working in a property orientated environment
• Experience of working with a wide range of people including vulnerable, homeless, elderly, low-income households.

Experience/Qualifications

• Full Clean Driving licence and use of car
• I.T. / Digital proficiency to intermediate level
• 2 years’ experience of working in a customer focused environmentli>
• Recent graduate of a relevant course and willing to complete top up modules to reach PSRA level competence
• Where additional academic development is required, candidates will complete funded top up modules or a structured two-year learning programme to achieve PSRA level competence.
• For candidates without level 5 qualification (e.g. leaving certificate), a process of Recognition of Prior Learning (RPL) can be undertaken to assess the candidates’ suitability to the course.