Trainee Claims Assessor

Zurich 56 Company Ltd; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Zurich Life Assurance plc in Blackrock, Co. Dublin, is seeking a Trainee Claims Assessor to join the Risk Claims Department.

You will help manage Death, Critical Illness, and Income Protection claims, delivering fair, timely decisions with empathy. The role offers mentoring to junior assessors, collaboration with internal stakeholders, and alignment with Zurich’s risk and compliance policies while supporting strategic initiatives and continuous improvement.

Qualifications

• Excellent Attention to Detail & Clear Customer Focus.
• Effective Communications.
• Customer/Broker Interaction.
• Good working knowledge of Life 400/Salesforce/WORD/EXCEL.
• Ability to work well in a pressurised environment and to tight deadlines.
• Ability to manage multiple priorities.
• Meet and maintain the CBI requirements under Minimum Competency Code.

Responsibilities

• Lead the assessment and signing off on complex Death, Critical Illness, and Income Protection claims.
• Provide coaching, mentorship, and training to junior assessors to support their development.
• Manage customer, employer, and broker queries with professionalism and empathy.
• Apply established best practices to meet standards in accuracy, compliance, and service quality.
• Coordinate claim processing and ensure timely payment of benefits.
• Ensure all decisions adhere to Zurich’s risk and compliance policies.
• Collaborate with internal stakeholders to share insights and drive continuous improvement.
• Support the Head of Claims on strategic initiatives and project work.

Skills

Attention to Detail

Customer Focus

Communications

Customer/Broker Interaction

Pressure & Deadlines

Prioritization

CBI Requirements

Tools

Life 400

Salesforce

Word

Excel

Job description

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Zurich Life Assurance plc is looking for a Trainee Claims Assessor to work in our Risk Claims Department. This is a wonderful opportunity to join the Claims Team and develop a newly created role managing all aspects of Death Claims on Zurich’s Pension and Investment Product Portfolio.

This role is a controlled function under the CBI Fitness and Probity Standard.

Your Role

As a Lead Claims Assessor, you will play a key part in ensuring we deliver fair, timely, and compassionate claims decisions. Your responsibilities will include:

• Leading the assessment and signing off on complex Death, Critical Illness, and Income Protection claims.
• Providing coaching, mentorship, and training to junior assessors to support their development.
• Managing customer, employer, and broker queries with professionalism and empathy, representing Zurich Life in the market when required.
• Applying established best practices to consistently meet standards in accuracy, compliance, and service quality.
• Coordinating claim processing and ensuring timely payment of benefits.
• Ensuring all decisions adhere to Zurich’s risk and compliance policies.
• Collaborating closely with internal stakeholders to share insights, resolve queries, and drive continuous improvement.
• Supporting the Head of Claims on strategic initiatives and project work.

Your Skills and Experience

As a Trainee Claims Assessor your skills and qualifications must include:

• Excellent Attention to Detail & Clear Customer Focus
• Effective Communications
• Customer/Broker Interaction
• Good working knowledge of Life 400/Salesforce/WORD/EXCEL
• Ability to work well in a pressurised environment and to tight deadlines
• Ability to manage multiple priorities
• Meet and maintain the CBI requirements under Minimum Competency Code

Additional Information

Primary work location is Blackrock, Co.Dublin.

Who we are

Zurich Insurance Group (Zurich)is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more 82million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.

The Group has more than65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com .

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.