Actuarial Operations Administrator

Zurich 56 Company Ltd; Dublin; On-site; EUR 45,000 - 60,000; Full time

Job summary

Zurich Life Assurance plc is seeking an Actuarial Operations Administrator to join the Actuarial Operations Department in Dublin. The role supports operational risk and control environments and aligns with actuarial practice standards.

The candidate should be a quick learner with high accuracy and a commitment to delivering excellent customer service to Zurich customers and brokers. The role can be part-time or full-time, with discussion of flexibility at interview.

Qualifications

• Interpret and understand policy terms and actuarial practice standards.
• Strong numeracy and analytical skills with problem solving.
• Excellent accuracy and attention to detail.
• Excellent interpersonal and communication skills.

Responsibilities

• Regular bulk maintenance of policies, including anniversary processing and communications.
• Process complex customer replies from anniversary processing.
• Maintain and understand product rules on the administration system.
• Maintain, automate and improve existing processes.
• Ensure data inputs meet policy terms, conditions and actuarial standards.
• Collaborate with Actuarial Corporate and Operations teams to improve service quality and data integrity.
• Develop personal skills to improve team resilience and flexibility.
• Be a cohesive team member focused on customer outcomes.

Skills

Policy terms interpretation

Numeracy

Attention to detail

Interpersonal skills

Time management

Verbal & written communication

Data handling

Curiosity

Customer focus

Job description

Zurich Life Assurance plc is looking for an Actuarial Operations Administrator to join the Actuarial Operations Department. This team is dedicated to improving the operational risk and control environment and confirming that operational systems, processes and controls are delivering outcomes in line with policy terms and conditions as well as actuarial practice standards specified by the Chief Actuary. The successful candidate will be a highly quick learner with excellent accuracy and attention to detail skills. This individual will be enthusiastic and keen to provide top quality service with an aim to improve the end-to-end experience of dealing with Zurich for customers and brokers.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

As an Actuarial Operations Administrator your main responsibilities will include, but not necessarily be limited to, the following:

• Regular bulk maintenance of policies, including anniversary processing and communications
• Processing complex customer replies resulting from anniversary processing
• Maintenance and understanding of product rules on the administration system
• Maintain, automate and improve existing processes
• Confirm that operational systems, processes and controls are delivering outcomes in line with policy terms & conditions and actuarial practice standards specified by the Chief Actuary;
• Work with Actuarial Corporate and Operations teams; in particular Service Quality and Project Delivery to improve service quality and the operational risk & control environment; and ensure quality and integrity of data inputs to Finance, Actuarial and other ‘second line of defence’ users of company data;
• Systematically develop their personal portfolio of skills within the area to improve the resilience and flexibility of the team
• Be a key team member of a cohesive, professional & informed team, keeping customer outcome as the focus

Your Skills and Experience

As an Actuarial Operations Administrator your skills and qualifications will include:

• Ability to interpret and understand policy terms and conditions and actuarial practice standards
• Strong numeracy and analytical skills, problem solving and ‘thinking outside the box’ abilities
• Excellent knowledge of Life Assurance and Pension products would be an advantage
• You will have excellent accuracy and attention to detail
• You will display excellent interpersonal skills
• You will possess excellent organisational skills and display the ability to manage your time and workload as required, while displaying a flexible approach to your work and learning.
• You will demonstrate the ability to communicate effectively both verbally and in writing
• You will be a highly motivated quick learner, with a commitment to developing a culture of curiosity and accountability
• You will be comfortable with handling data
• You will be curious
• You will be committed to achieving excellent customer outcomes
• You will be enthusiastic and keen to provide top quality service with an aim to improve the end-to-end experience of dealing with Zurich for customers and brokers

Additional Information

Primary work location is Blackrock. Position is Dublin-based. This is a hybrid role which will require 2-3 days in office (Blackrock) per week.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!