Trade Counter Manager

Grafton Group; Sligo; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Sick Pay Scheme

Discounted Health Care Plans

Paid Maternity and Parental Leave

Pension Scheme

Colleague Saving Scheme

Profit Share Scheme

Colleague Discount

Educational Assistance

Wellness Initiatives

Job summary

Chadwick's Group in Sligo is seeking a Trade Counter Manager to run the day-to-day operations at Chadwick's Sligo. You will lead the counter team, ensure top-notch customer service, manage stock and merchandising, and drive sales while maintaining a welcoming environment for trade and retail customers.

The role requires experience in fast-paced trade or retail settings, preferably in builders merchants or home improvement sectors, with strong leadership and communication skills.

Qualifications

• Experience working in a fast-paced trade or retail environment.
• Previous experience in builders merchants, hardware, or home improvement sectors is an advantage.
• Excellent interpersonal skills with a positive, energetic attitude.
• Strong communication and teamwork skills.
• Familiarity with the local market is a plus.
• Ability to multitask and prioritise workload.
• Keen eye for detail.

Responsibilities

• Oversee the daily operations of the Trade Counter, ensuring smooth and efficient service.
• Lead, motivate, and manage the Trade Counter team, including organising rotas, breaks, and annual leave.
• Deliver excellent customer service to trade and retail customers, both in-person and over the phone.
• Manage stock levels, merchandising, and product rotation to maximise sales and availability.
• Ensure the Trade Counter area is always well-presented and maintained to company standards.
• Implement planograms and product displays in line with marketing and promotional strategies.
• Liaise with suppliers, customers, and internal teams to ensure effective communication and service delivery.
• Support branch-wide initiatives, promotions, and sales events.
• Maintain accurate records and handle administrative duties as required.

Skills

Trade/retail experience

Builders merchants experience

Interpersonal skills

Communication & teamwork

Local market knowledge

Multitasking

Attention to detail

Job description

Trade Counter Manager – Chadwick's Sligo

Location: Finisklin, Sligo, F91 RYN2

Contract: Permanent, Full Time (Monday to Friday, 39 hours per week)

About Chadwick's Group

Part of Grafton Group Plc, Chadwick's Group is the market leader in the builder’s merchanting industry in the Republic of Ireland. Our main brands include Chadwick's, Heiton Buckley, Cork Builders Providers, Panelling Centre, Davies & Telford's.

Principal Objective

As Trade Counter Manager, you will take full responsibility for the day-to-day running of the Trade Counter at Chadwick's Sligo. You will ensure the highest standards of customer service, product presentation, and team management, supporting both trade and retail customers. Your leadership will help drive sales, maintain stock levels, and create a welcoming, efficient environment for our customers and team.

Knowledge & Experience

• Experience working in a fast-paced trade or retail environment


• Previous experience in builders merchants, hardware, or home improvement sectors is an advantage


• Excellent interpersonal skills with a positive, energetic attitude


• Strong communication and teamwork skills


• Familiarity with the local market is a plus


• Ability to multitask and prioritise workload


• Keen eye for detail

Key Responsibilities

• Oversee the daily operations of the Trade Counter, ensuring smooth and efficient service


• Lead, motivate, and manage the Trade Counter team, including organising rotas, breaks, and annual leave


• Deliver excellent customer service to trade and retail customers, both in-person and over the phone


• Manage stock levels, merchandising, and product rotation to maximise sales and availability


• Ensure the Trade Counter area is always well-presented and maintained to company standards


• Implement planograms and product displays in line with marketing and promotional strategies


• Liaise with suppliers, customers, and internal teams to ensure effective communication and service delivery


• Support branch-wide initiatives, promotions, and sales events


• Maintain accurate records and handle administrative duties as required

Essential Competencies

• Strong leadership and team management skills


• Commercial awareness and numeracy skills


• Excellent customer-facing and sales skills


• Effective organisation and attention to detail


• Ability to work under pressure and meet targets


• IT literacy and ability to handle analytical data


• Flexibility and willingness to learn


• Positive, proactive attitude

Contract Details

• Permanent, Full Time (39 hours per week)


• Working week: Monday to Friday

Our Benefits

• Sick Pay Scheme


• Discounted Health Care Plans


• Paid Maternity and Parental Leave


• Pension Scheme


• Colleague Saving Scheme


• Profit Share Scheme


• Colleague Discount


• Educational Assistance


• Wellness Initiatives

Diversity & Inclusion

Don’t meet every single requirement? Studies show that women and people of colour are less likely to apply to jobs unless they meet every qualification. At Chadwicks Group, we are dedicated to building a diverse, inclusive, and authentic workplace. You may be just the right candidate for this or other roles.

Disclaimer

Chadwicks Group reserves the right to change, delete, or add to any of the provisions of this Role Profile at its sole discretion. The provisions of this Role Profile are designed to serve as guidelines rather than absolute responsibilities and duties.