Title Customer Solutions Experienced Pension Administrator- Permanent

Employer Solutions at Irish Life; Dublin; Hybrid; EUR 35,000 - 55,000; Full time

Job summary

An established industry player is seeking motivated individuals to join their Customer Solutions division. This hybrid role offers the chance to provide exceptional customer service and business support within the pensions sector. Ideal candidates will have a background in administration and a passion for customer satisfaction. With opportunities for professional growth and a commitment to employee development, this position is perfect for those looking to advance in the financial services industry. Embrace a collaborative environment that values integrity, innovation, and teamwork.

Benefits

Competitive salaries

Bonuses

Learning and Development support

Defined Contribution pension

Wellbeing initiatives

Qualifications

• 2-5 years in the Pensions industry in administration and/or claims.
• Completed QFA exams or relevant industry equivalent.

Responsibilities

• Administer business and provide customer service for corporate clients.
• Handle and resolve customer queries professionally.
• Provide general administration support.

Skills

Customer Service

Administration

Problem Solving

Communication Skills

Organizational Skills

PC Skills

Education

QFA exams or equivalent

Job description

Full Time Permanent position

Hybrid role based in our City Centre offices

Irish Life is part of the Great West Lifeco Group of companies, one of the world’s leading Life assurance organisations. The company manufactures and retails a wide range of financial products for the individual and corporate markets and is the leader in many of the sectors in which it operates.

We are seeking to recruit enthusiastic and motivated individuals to work in our Customer Solutions division. Customer Solutions provides group retirement and risk products to employer and affinity groups and is the biggest provider of employee benefit solutions in Ireland.

This is an ideal opportunity for anyone with a proven passion for delivering superior customer service and who has an excellent track record in administration and developing business processes.

We offer excellent opportunities for advancement in the financial services industry and provide all our staff with continued training and development to ensure competence and skill in meeting client requirements.

What We Offer

We have embraced a hybrid working model, allowing a balance of working from home and from the office.

Our benefits include competitive salaries and bonuses, Learning and Development support, a Defined Contribution pension, and Wellbeing initiatives. More details can be found at Benefits.

Our purpose is to help people build better futures, guided by our values of integrity, ambition, innovation, customer focus, and collaboration.

The Role

The successful candidates will provide high-quality customer service and business support, including:

• Administering business and providing customer service for corporate clients
• Handling and resolving customer queries professionally
• Reconciling daily payments on pension schemes
• Providing general administration support

What you will need to be successful in the role

The Ideal Candidates Will Have

• 2 - 5 years’ service in the Pensions industry, in administration and/or claims
• Completed the QFA exams or relevant industry equivalent or be in the process of completing these exams
• Previous Customer Service Work Experience
• Professional telephone manner and excellent communication skills
• Ability to work as part of a team and meet targets
• Excellent PC skills
• Initiative to surpass productivity and quality targets
• Excellent organisational skills
• Good timekeeping and attendance
• Flexible approach to work hours, with flexi time and rotas in some areas

Key Competencies

• Delivering Superior Customer Satisfaction
• Problem Solving and Decision Making
• Team Working and Cross Functional Collaboration
• Risk and Control
• Leadership
• Planning and Organising

About Us

We support the growth and professional development of our people, fostering a high-standard team at the forefront of the industry.

The company reserves the right to draw up a shortlist for selection. Unsolicited CVs from agencies will not be accepted. Irish Life is an Equal Opportunities employer, committed to diversity and inclusion. For accommodations during recruitment, contact [e-mail].

ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.