Telesales- Team Manager

eir Ireland; Cork; On-site; EUR 40,000 - 55,000; Full time

Job summary

A leading telecommunications company in Cork is seeking a Team Manager for their affiliates team. The successful candidate will be responsible for achieving operational KPIs and supporting the Operations Manager. Key qualifications include strong communication skills and at least 1 year of sales experience in relevant environments. The role offers various employee benefits and a supportive work environment.

Benefits

22 days annual leave

Wellness programme

Pension scheme

Free yearly flu vaccination

On-site parking

Qualifications

• Minimum 1 year sales experience in a contact centre, retail, online, or outbound sales environment.
• Excellent command of English, both written and spoken.
• Management experience is advantageous.

Responsibilities

• Run an affiliates team to deliver operational KPIs.
• Support the Operations Manager and Head of Affiliates.
• Lead and motivate the team to exceed sales KPIs.

Skills

Strong problem resolution skills

Excellent communication skills

Sales experience

Attention to detail

Self-motivation

Job description

Role Title:

Affiliates Team Manager

Business Area:

Affiliate Sales

About This Role:

This role is for a Team Manager to run an affiliates team, with the key metric being to deliver operational KPIs. The manager will support both the Operations Manager & Head of Affiliates, with support across other channels.

Why This Role:

Benefits

• 22 days annual leave
• Amazing staff offer
• Refer a friend programme
• Excellent paid leave benefits
• Wellness programme
• Taxsaver ticket
• Bike to work scheme
• On-site parking
• Employee assistance programme
• Free yearly flu vaccination
• Pension scheme
• Discount for Laya healthcare

Expectations From The Role:

• Implement ideas and generate lead files to achieve sales targets, with a proven track record of delivering core KPIs
• Work independently to achieve and exceed sales and retention targets
• Excellent communication and interpersonal skills, both written and verbal
• Strong problem resolution skills and self-motivation
• Competitive, independent, and team-oriented
• Excellent command of English, both written and spoken
• Professional telephone manner
• Fast and accurate typing skills, good multitasking ability
• Knowledge of telecommunications industry is a plus
• Minimum 1 year sales experience in a contact centre, retail, online, door-to-door, or outbound sales environment
• Assertive, confident, energetic
• Attention to detail; management experience is advantageous
• Flexible working hours

Requirements For A Successful Application:

• Achieve and exceed sales targets set by the Operations Manager
• Support multiple channels including SMB Webchat & Consumer Partnership support
• Lead and motivate the team to exceed sales KPIs and retain existing customers while adding value
• Ensure all sales activities comply with standards and regulations
• Conduct regular performance reviews and training sessions
• Consistently meet monthly KPIs
• Accurately record and report sales results
• Present results and forecasts regularly to management
• Run weekly team meetings to maximize performance
• Drive improvements through workshops and leading by example
• Use customer feedback for product and feature development ideas
• Research methods to increase customer engagement
• Foster open communication within the team
• Implement ideas and generate lead files to meet sales targets

Others:

About Eir:

Our purpose is to connect for a better Ireland. Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conduct appropriate suitability checks, including references and other searches using publicly available information.