Technical Writer

NetApp, Inc.; Ireland; Hybrid; EUR 80,000 - 100,000; Full time

Job summary

A leading technology company in Ireland is seeking a Technical Writer. The ideal candidate will demonstrate expertise in technical documentation and collaboration with cross-functional teams. Responsibilities include developing content for products, enhancing user experience, and ensuring clarity and editorial standards. Join a diverse team focused on innovation and quality, with a company offering competitive compensation and a comprehensive benefits package.

Benefits

Health Insurance

Life Insurance

Retirement or Pension Plans

Paid Time Off (PTO)

Volunteer time off program

Qualifications

• Minimum 8 years of technical writing experience.
• Successful completion of complex technical documentation projects.
• Ability to provide writing samples and discuss their user experience impact.

Responsibilities

• Collaborate with stakeholders to develop task-focused content.
• Experiment with pre-release versions of products to anticipate user needs.
• Research and develop plans for content requirements.
• Champion user interface simplicity and clarity.

Skills

Excellent communication and interpersonal skills

Excellent critical-thinking and problem-solving skills

Strong ability to self-edit

Adaptability across product portfolio

Strong listening skills and empathy

Excellent command of technical writing

Strong technical and project management skills

Ability to work independently

Education

Degree in English, Technical Writing, Computer Science, or related field

Tools

Lightweight markup languages (AsciiDoc, Markdown)

GitHub or other source control systems

Familiarity with JIRA

Job description

Job Summary

We are an AI-forward organization and expect team members to leverage responsible AI to drive measurable outcomes. Candidates should be prepared to discuss and demonstrate how they have used AI tools or models in their past roles to improve productivity, quality, and innovation, including specific examples, quantified results, and the governance practices they followed.

As members of the Information Engineering team at NetApp, our technical writers are clear and professional communicators. We are strategic thinkers and creative problem-solvers, and we are passionate about understanding user needs, unraveling ambiguous or complex information, and then developing clear and meaningful documentation to help our readers learn about and use our products. At NetApp, you’ll join a diverse team of writers and make a direct impact on our customers by working with product teams to both serve and delight our customers with optimal information.

Responsibilities

• Collaborate with other writers and stakeholders (engineers, product managers, and support team members) to develop task-focused content for NetApp products and services.
• Experiment with pre-release versions of products to understand functionality and anticipate users’ information needs.
• Research, scope, and develop plans to meet content requirements for product features and releases.
• Partner with usability and engineering teams to champion user interface simplicity, clarity, and consistency.
• Develop and nurture relationships with subject matter experts in cross-functional areas.
• Interpret metrics, feedback, and other data to continuously improve the customer experience.
• Partner with your peers in Information Engineering to improve processes, systems, and tools.
• Represent Information Engineering in cross-functional strategic initiatives.
• Exercise continuous improvement by auditing content and making plans to address problems.
• Ensure that documentation is culturally relevant to a diverse global market with a wide variety of audiences.
• Independently research technology concepts, product plans, and technical specifications.
• Interact with individual contributors, managers, and directors across NetApp.

Qualifications

• Excellent communication and interpersonal skills
• Excellent critical-thinking and problem-solving skills
• Strong ability to self-edit and assess the consistency of your own writing
• Adaptability, as you switch contexts to work across the NetApp product portfolio
• Strong listening skills and empathy with end users
• Excellent command of technical writing knowledge and best practices
• Excellent command of standard American English syntax and grammar
• Strong technical and project management skills
• Ability to work independently on multiple programs

Education

• Minimum of 8 years of technical writing experience.
• Degree in English, Technical Writing, Computer Science, or related field.
• Successful completion of very complex technical documentation projects.
• Demonstrated ability to work as a team lead with cross-functional peers to meet deadlines.
• Ability to provide writing samples and speak to how they impacted user experience

Preferred experience:

• Lightweight markup languages like AsciiDoc or Markdown
• GitHub or other source control systems
• Familiarity with JIRA or other bug tracking tools
• Relevant technical experience (cloud or on-premises system administration, storage or networking technology, or programming)

Compensation: The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.