Technical Support & Systems Specialist

Skyline Solar Ltd.; Athenry; On-site; EUR 31,500 - 38,500; Full time

Benefits offered by this job

Company pension

On-site parking

Sick pay

Job summary

Skyline Solar Ltd. is seeking a Technical Support & Systems Specialist in Ireland to ensure optimal performance of installed solar PV and energy storage systems.

The role combines technical troubleshooting, system integration, and ongoing process improvements to enhance efficiency and customer satisfaction. The position involves monitoring, fault resolution, and close collaboration with customers and installers.

Qualifications

• Strong knowledge of solar PV, battery storage, and electrical systems.
• Experience with system monitoring platforms (Alpha ESS, Sofar, Renac).
• Problem-solving and fault-finding ability.
• Excellent communication and customer service skills.
• Organised, proactive, and able to manage multiple tasks.

Responsibilities

• System Monitoring & Fault Resolution.
• Customer & Installer Support.
• Technical Administration & Communication.
• System Optimisation & Development.
• Customer Experience & Documentation.
• Grid Applications (NC7 / NC8).
• System Upgrades & Add-Ons.
• Scheduling & Operations Support.

Skills

Solar PV systems

Battery storage knowledge

System monitoring platforms

Troubleshooting & fault finding

Communication & customer service

Education

Leaving Certificate

Tools

APIs

Smart home systems

Job description

The Technical Support & Systems Specialist is responsible for the ongoing performance, monitoring, optimisation, and support of installed solar PV and energy storage systems. This role combines technical troubleshooting, system integration, customer support, and continuous improvement of internal processes and documentation.

System Monitoring & Fault Resolution

Customer & Installer Support

Technical Administration & Communication

System Optimisation & Development

Customer Experience & Documentation

Grid Applications (NC7 / NC8)

System Upgrades & Add-Ons

Scheduling & Operations Support

Key Skills Required:

• Strong technical knowledge of solar PV, battery storage, and electrical systems Experience with system monitoring platforms mainly Alpha ESS, Sofar, Renac.
• Problem-solving and fault-finding ability Excellent communication and customer service skills.
• Organised, proactive, and ability to manage multiple tasks at one time Familiarity with APIs, smart home systems, and energy tariffs.

The main objective of this role is to ensure that all our installed systems operate efficiently, customers have access to full customer/technical support and continuous improvements are implemented to enhance all systems’ performance, our level of customer and installer satisfaction.

Job Types: Full-time, Permanent, Graduate

Pay: From €35,000.00 per year

Benefits:

• Company pension
• On-site parking
• Sick pay

Education:

• Leaving Certificate (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Location:

• Athenry, County Galway (required)

Work Location: In person