Technical Support Engineer (Night Hours) - Data Platform

Mentor Talent Acquisition; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Mentor Talent Acquisition is seeking a Technical Support Engineer to own the overnight shift on our managed services team, ensuring enterprise data platforms run smoothly while the rest of the business sleeps.

You'll monitor batch jobs, diagnose issues, and fix problems independently against real SLAs, stepping in when a job fails at 3am to restore service and prevent delays.

Qualifications

• Hands-on experience supporting data warehouse batch jobs, pipelines, or scheduled data processes.
• Ability to troubleshoot and resolve issues overnight, independently, with real SLAs.
• Strong SQL and analytical problem-solving abilities.

Responsibilities

• Own the overnight shift on the managed services team, keeping enterprise data platforms running.
• Monitor batch jobs, catch alerts, and fix issues to restore normal operations.
• Diagnose problems during the night (e.g., 3am) and get systems back on track.

Skills

SQL

Data warehouse ops

Snowflake

Databricks

ADF

Informatica

Troubleshooting

Job description

One of Ireland's fastest-growing Data & AI consultancies - Deloitte Fast 50 Top 15 two years running, and a Snowflake Elite Partner. Alongside client work, building products in the data and AI space, and scaling fast.

Looking for a Technical Support Engineer to own the overnight shift on our managed services team - keeping clients' enterprise data platforms running while the rest of the business sleeps.

This isn't a helpdesk role. You'll be the person watching the batch jobs, catching the alerts, and fixing what breaks - independently, against real SLAs. If a job falls over at 3am, you're the one who diagnoses it and gets it back on track.

What you'll bring:

• Real, hands-on experience supporting data warehouse batch jobs, pipelines, or scheduled data processes (Snowflake, Databricks, ADF, Informatica or similar)
• The confidence to troubleshoot and resolve issues solo, overnight, without a full team beside you
• Strong SQL and a methodical, analytical approach to problem-solving

What's in it for you:

• A genuine, structured path from Support into Data Engineering as you grow
• Hands-on exposure to modern cloud data platforms and enterprise-scale environments
• A fast-paced, flat, collaborative culture - work across multiple clients and industries, not stuck on one account

Night shift: 10pm–7am.

If you've got genuine data platform support experience and want to build a career in Data Engineering, we'd love to hear from you.