Technical Support Engineer

Gomyneed Private Limited; Dublin; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

Vanta is hiring a Technical Support Engineer for a remote role based in Dublin, Ireland. You will support customers via email, screen sharing, and chat, ensuring SLAs are met while developing a deep understanding of Vanta’s product features, integrations, and configurations.

You will own and resolve complex technical issues, collaborate with TSS on challenging cases, and contribute to internal and customer-facing documentation. Strong problem-solving and communication skills are essential.

Qualifications

• Experience providing technical support to customers via email, chat and screen sharing.
• Ability to document solutions clearly in a knowledge base or ticket notes.
• Strong analytical and problem-solving skills with a customer-first mindset.

Responsibilities

• Provide technical support to Vanta customers through email, screen sharing, and chat within SLAs.
• Develop understanding of product capabilities, integrations, configurations, and messaging.
• Own and resolve complex technical customer issues and escalate when needed.
• Document solutions and create reproducible test cases for product/engineering.
• Participate in team activities, troubleshoot sessions, and improve support processes.

Skills

Customer support

Technical troubleshooting

CRM documentation

Cross-functional collaboration

Job description

# Technical Support EngineerVanta Remote (Dublin, Ireland) Full-timeFull-timeRemoteCustomer Support---## About this roleVanta is hiring a Technical Support Engineer (Remote (Dublin, Ireland)). This is a remote customer support role listed on the official Vanta careers site.About the Role:At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.Key Responsibilities:• Provide technical support to Vanta customers through email, screen sharing, and chat, responding within established SLAs• Develop a deep understanding of Vanta’s product capabilities, integrations, configurations, messaging, and more• Own and resolve complex technical customers’ issues, while also partnering with Technical Support Specialists (TSS) on their most challenging cases as the final technical...• Demonstrate a strong sense of ownership and accountability for the overall customer experience• Clearly explain complex solutions to customers and document them for future useRequirements & Details:• Problem-solve and troubleshoot in a repeatable manner, documenting in our Support CRM to help identify trends• Create reproducible test cases and collaborate with Product and Engineering to improve the platform• Validate and escalate bugs to Engineering, keeping customers updated on progress• Contribute to internal and customer-facing documentation, as well as process and workflow improvements• Actively participate in daily troubleshooting sessions, weekly team meetings, and other team activitiesJob Type: Full-timeWork Mode: RemoteApply directly on the Vanta careers page using the Apply button.Company: VantaLocation: Remote (Dublin, Ireland)Job Type: Full-timeCategory: Customer SupportWork Mode: Remote