Technical Support Associate - Norwegian

Cpl Healthcare; Connacht; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading multinational medical devices company in Galway is seeking a Technical Support Associate for Norwegian speakers. Responsibilities include managing customer inquiries, troubleshooting technical complaints, and maintaining excellent service standards. The ideal candidate has a relevant degree and experience in customer support. Join this dynamic team for a full-time, permanent role offering long-term career development.

Qualifications

• Minimum 1 year of experience in a medical/clinical environment or customer facing support role.
• Experience in providing excellent customer experience with technical complaints.

Responsibilities

• Receive inbound customer calls and emails professionally.
• Manage group mailboxes for inquiries and complaints.
• Provide first level support in troubleshooting customer complaints.
• Document complaints and inquiries accurately.
• Communicate conclusions of complaint investigations to customers.

Skills

Fluency in Norwegian

Customer service skills

Problem-solving

Communication skills

Education

3rd Level Certificate, Diploma or Degree in relevant discipline

Job description

Technical Support Associate - Norwegian - Galway

My client, a leading multinational medical devices and healthcare company based in Galway, Ireland, is currently hiring for a Technical Support Associate – Norwegian Speaker.

This is a full-time, permanent role offering a fantastic opportunity to join a global industry leader and build a long-term career in a dynamic, supportive environment.

Responsibilities

• Receive inbound Customer calls and email communications and address in a professional and friendly manner
• Review, prioritize and manage group mailboxes to ensure all inquiries and complaints are actioned
• Provide first level support in troubleshooting customer complaints across the designated product range by analysing customer problems and asking the appropriate questions to support resolution
• Document complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records
• Communicate complaint investigation conclusions to customers through written reports and phone conversations
• Resolve and address any complaints or inquiries within the target timelines described within the key performance indicators for individuals, the team and the company
• Continually evaluate and identify opportunities to drive process improvements that positively impact team performance and customer experience
• Develop and maintain areas of expertise in product specialties required for role; sharing and expanding knowledge within my clients Technical Support team
• Execute applicable Quality System processes
• Maintain ability to comply with business continuity plan (i.e. Work remotely if required)
• Other duties as assigned
• Assume responsibility and accountability for daily tasks and highlights any risk to Technical Support Team Lead/Supervisor.
• Support customers in different market time zones as required for the position.

Knowledge Skills & Experience

• 3rd Level Certificate, Diploma or Degree in relevant discipline i.e. but not limited to Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline required.
• Minimum 1- year of experience required working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.
• Fluency in Norwegian language is a requirement for the role.

For more information, please contact [e-mail]