Technical Solutions Engineering Manager II

Google Inc.; Dublin; On-site; EUR 100,000 - 120,000; Full time

Job summary

A leading technology company in Dublin seeks a Technical Solutions Engineering Manager II. This role involves leading technical teams, resolving complex customer issues, and driving improvements in customer support solutions. Candidates should have 13 years of experience, a relevant degree, and strong communication skills. The position offers the opportunity to work with cutting-edge cloud technology.

Qualifications

• Minimum of 13 years of experience in relevant technical fields.
• 5 years of customer-facing experience troubleshooting technical issues.
• 3 years managing a technical team in a cloud environment.

Responsibilities

• Lead and prioritize a technical team aligned with organizational goals.
• Resolve technical incidents and escalations using data analysis.
• Drive improvements to customer support through self-service solutions.

Skills

Experience in Web Tech

Machine Learning

Data/Big Data

Kubernetes

Excellent communication skills

Education

Bachelor’s degree in Science, Technology, Engineering, Mathematics or equivalent

Tools

SQL

R

Python

Job description

Technical Solutions Engineering Manager II

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 13 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• 5 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• 3 years of experience managing a technical team in a cloud computing environment, or equivalent experience in a similar customer facing role.

Preferred qualifications:

• 8 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
• 3 years of experience managing a technical, customer-facing team.
• Ability to analyze data using a structured query language.

Excellent communication skills to formulate and articulate contractual, technical, financial and value points with partners and internal Google teams.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably.

Responsibilities

• Lead a team of individuals and set and communicate individual and team priorities that support organizational goals. Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
• File issue reports against product, documentation and procedures by documenting desired behavior and steps to reproduce, and driving bugs to resolution.
• Suggest code-level resolutions for complex product bugs by leveraging relevant tools and effective communication to all stakeholders internally and externally.
• Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python) and leveraging custom data infrastructure or existing data models as appropriate, and formulating and interpreting data to reach specific conclusions and next steps.
• Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.