Technical Solutions Engineer I, Infrastructure, Kubernetes, Google Cloud

Google; Leinster; On-site; EUR 84,000 - 86,000; Full time

Benefits offered by this job

Equity

Bonus target

Benefits

Job summary

Google Ireland seeks a Technical Solutions Engineer I, Infrastructure, Kubernetes, Google Cloud, to join a global 24x7 support team. You will own critical customer issues, troubleshoot production deployments on GKE/Anthos, and collaborate with engineering and sales to improve adoption and reliability.

The role requires a Bachelor’s degree and 5 years of hands-on cloud, networking, and DevOps experience. We offer equity, a 15% bonus target, and comprehensive benefits, with Dublin as the preferred

Qualifications

• Bachelor's degree required.
• 5 years of experience troubleshooting and advocating for customer needs and triaging technical issues.

Responsibilities

• Work with customers on production GKE/Anthos deployments to resolve issues and improve readiness, availability and scale.
• Develop understanding of Google Cloud's GKE/Anthos product tech by troubleshooting, reproducing issues, root cause analysis, and building tools for faster diagnosis.
• Act as consultant and SME for internal stakeholders to resolve deployment obstacles and improve Google Cloud.
• Be part of a 24x7 globally distributed team; sometimes work non-standard hours including weekends.
• Understand customer issues, advocate for their needs with product/engineering to improve the product and production.

Skills

Kubernetes

Networking

DevOps

Cloud computing

Customer advocacy

Education

Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience

Tools

Google Cloud

GKE/Anthos

Job description

Technical Solutions Engineer I, Infrastructure, Kubernetes, Google Cloud

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_corporate_fare_ Google _place_ Warsaw, Poland; Dublin, Ireland

**Mid**

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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XThis role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Warsaw, Poland; Dublin, Ireland** .

**Minimum qualifications:**

• + Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• + 5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

**Preferred qualifications:**

• + 5 years of experience in technical consulting on supporting large enterprise customers with high service-level agreement requirements.
• + 5 years of experience with the following: Web Tech, Systems Administration, Developer Operations, Networking, Kubernetes.
• + Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging workload issues across large-scale, multi-node environments.
• + Experience with exploratory kernel debugging and performance analysis of containerized systems.
• + Experience working in public cloud (e.g., GCP) services and infrastructure.
• + Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.), with an understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

**About the job**

As a Technical Solutions Engineer, you will own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.

In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers' issues.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: 84000 - 86000 (EUR) + 15% bonus target + equity + benefits

Poland: zł - zł (PLN) + 15% bonus target + equity + benefits

Learn more aboutbenefits at Google ( .

**Responsibilities**

• + Work with customers on their production Google Kubernetes Engine (GKE)/Anthos deployments to resolve issues and achieve product readiness, availability, and scale.
• + Develop an understanding of Google Cloud's GKE/Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, building tools, and faster diagnosis.
• + Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• + Work as part of a team of engineers/consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
• + Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: