Technical Operations Specialist

Interactive Brokers Group, Inc.; Dublin; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

A global financial services firm in Dublin is seeking a Technical Operations Analyst to monitor and manage their brokerage systems. This hybrid role requires a bachelor's degree in a technical discipline and involves problem analysis, communication with exchanges, and collaborating with developers to enhance brokerage processes. Prior experience in technology and familiarity with Unix/Linux and scripting languages is recommended.

Qualifications

• In-depth knowledge of computers, networks, and technology in general.
• The ability to analyse and solve problems promptly and accurately.

Responsibilities

• Monitor all aspects of the Interactive Brokers global brokerage system.
• Analyse, address, escalate, and resolve brokerage system operational issues.
• Communicate with exchanges to configure, test, and implement new trading technologies.
• Work with developers to design new and improve existing brokerage processes.
• Design and develop new monitoring and automation processes.
• Act as the primary escalation point for any and all technical issues.

Skills

Problem analysis

Technical troubleshooting

Communication

Automation

Education

Bachelor’s degree or apprenticeship in a technical discipline

Tools

Unix/Linux

Scripting languages (Shell, Perl, Python)

Job description

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Technical Operations Analyst (TOPS)

All of our roles are hybrid – three days in the office
Office Location: North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7

Due to our growing teams, Interactive Brokers seeks an individual to join our expanding Technical Operations team. To provide the best online trading experience in the world, Interactive Brokers’ software, systems, and other crucial business technology must be maintained, monitored, and supported at all times—across global locations—with vigilance, tenacity, and precision. To achieve this, Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals, unbound to any one specific skill or discipline. With bushido spirit, these operators develop tools, systems, and solutions to ensure the correct functioning of the various systems that comprise Interactive Brokers’ platform.

Operators gain experience and provide additional value by working under the expert direction of senior trade, skill, and industry professionals to resolve complex issues involving specific technology, hardware, and software components.

Your Responsibilities:

• Monitor all aspects of the Interactive Brokers global brokerage system
• Analyse, address, escalate, and resolve brokerage system operational issues
• Communicate with exchanges to configure, test, and implement new trading technologies
• Work with our developers to design new and improve existing brokerage processes
• Design and develop new monitoring and automation processes
• Act as the primary escalation point for any and all technical issues

Key Requirements

• A bachelor’s degree or apprenticeship in a technical discipline
• In-depth knowledge of computers, networks, and technology in general
• The ability to analyse and solve problems promptly and accurately

Recommended

• Prior experience in a technology position
• Experience with Unix/Linux-style command line interfaces
• Prior experience with scripting languages (e.g., Shell, Perl, Python)
• A keen desire to explore and learn new concepts, systems, and technologies

Interactive Brokers (“IBKR”) is committed to protecting the privacy of its users. We collect information on a general and aggregate basis, such as IP addresses, in order to analyze the performance of our sites. This data is used completely anonymously in order to determine the number of people who visit our sites and the most frequently used sections of our sites.