Technical Coordinator - Transfer Agency (Reconciliations)

Pontoon; Limerick; On-site; EUR 45,000 - 60,000; Full time

Job summary

Pontoon is seeking a Technical Coordinator for Transfer Agency (Reconciliations) in Limerick. You will oversee bank reconciliations, ensure deadlines are met, and perform daily sign-off and quality checks on reporting while upholding client service standards and regulatory requirements.

You will coordinate with cross-jurisdictional teams, manage work queues, and support process improvements. Strong knowledge of cash management and reconciliations, together with proactivity and attention to

Qualifications

• Detailed working knowledge of cash management and reconciliations.
• Ability to review and resolve complex issues under pressure meeting deadlines.
• Customer service experience would be preferred.
• Excellent planning and organisation skills with a flexible approach to work.
• Ability to work on own initiative and meet deadlines.
• Strong Microsoft Office skills.
• Knowledge and understanding of working within a regulatory Environment.

Responsibilities

• Oversee reconciling all assigned accounts accurately within deadlines.
• Ensure queries are answered in line with department procedures.
• Work queue management and completion within deadlines.
• Attend and participate in team huddles and team meetings.
• Support team in monitoring mailboxes to ensure queries are completed within SLAs.
• Consult with other TA partners to monitor and resolve reconciliation entries & queries.
• Final sign-off on all reporting prior to distribution internally/externally.
• Ensure all reporting is delivered within agreed deadlines.

Skills

Cash management

Reconciliations

Customer service

Planning & organisation

Work under pressure

Microsoft Office

Regulatory environment understanding

Tools

Microsoft Excel

Job description

Technical Coordinator - Transfer Agency (Reconciliations)

Location : Limerick

Duration : Until 31/12/2026

Role

Reporting to a Team Manager, as part of a dedicated cross jurisdictional Reconciliations Team, your main responsibility will be oversight on bank accounts and reconciliation entries, ensuring all relevant deadlines are met and the daily sign off & quality checking of reporting. Whilst also ensuring you are meeting all client service standards and regulatory requirements.

Principal Responsibilities

• Responsible for the oversight of reconciling all assigned accounts accurately and efficiently within relevant deadlines
• Ensure queries are answered in line with department procedures
• Work queue management and completion within relevant deadlines
• Attend and participate in team huddles and team meetings
• Support team in monitoring mailboxes to ensure all queries are completed within the service level agreement
• Consult with other TA partners to monitor and resolve reconciliation entries & queries
• Support the improvement of quality through procedural reviews and enhancements
• Fulfil additional, relevant, tasks appropriate to the role and business requirements
• Take part in any project related work as required
• Maintain a close working relationship with other areas of TA and external stakeholders
• Ensure adherence to all Trust policies, procedures, and controls
• Ensure all deadlines met by the team in relation to reconciliation matching; follow up on reconciliation breaks and payment instructions ensuring correct calculation.
• Final sign-off on all reporting prior to distribution internally/externally
• Ensuring all reporting is delivered within agreed deadlines
• Escalation point of contact for queries within the Reconciliations Team
• Provision of all data for Audit/Compliance/Trustee/Depository reviews
• Represent Team at regular Banking Provider Service Meetings & Client Meetings
• Responsible for maintenance/sign off Daily Checklists
• Ensure sufficient cover for all tasks within the Reconciliations Team daily
• Monitor clearance of Reconciliations Team Mailbox ensuring e mails are responded to and filed in a timely manner.
• Communicate with other Teams within NT and with external parties to ensure all reconciliations breaks are cleared in an efficient and timely manner
• Schedule regular team huddles where applicable to ensure all partners complete actions assigned within agreed deadlines
• Fulfil additional, relevant, tasks appropriate to the role and business requirements

ACCountabilities

• Employees are required to comply with the regulatory regime in which the business operates as appropriate to the above role
• Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled
• Employees are required to observe proper standards of market, business, and personal conduct, demonstrating integrity in the execution of duties

Internal Key Stakeholders

• Relationship Managers
• Client Service Managers
• Management Team
• Internal Clients including but not limited to other teams within Transfer Agency

External Key stakeholders

• Regulators including, CBOI and FED
• External Clients
• External Advisors
• External Auditors / Trustees and Compliance
• Shareholders

Qualifications / Skills / Experience

• Demonstrate a detailed working knowledge of Cash Management and Reconciliations
• Ability to review and resolve complex issues working under pressure meeting challenging deadlines
• Customer Service experience would be preferred
• Excellent planning and organisation skills with a flexible approach to work
• Ability to work on own initiative
• Ability to work to deadlines
• Strong Microsoft Office skills
• Knowledge and understanding of working within a regulatory Environment

CORE COMPETENCIES

• Interpersonal (relationship building, respectful, problem solving and understanding)
• Communication (listening skills, oral communication skills, information sharing and written communication skills)
• Self-management (adaptability, integrity, learning and trust builder)
• Motivation (closure and result seeking)
• Thinking (decision making, idea generation, inclusion and problem solving)
• Organisational Knowledge (current knowledge, knowledge and understanding)
• Client Service and Quality (quality, relationship building and client satisfaction)
• Administration (coordination, execution, planning and time management)
• Leadership (direction, idea generation, knowledge sharing and team recognition