Tech Coord, Transfer Agency

Northern Trust; Munster; On-site; EUR 42,000 - 62,000; Full time

Job summary

Northern Trust in Limerick is seeking a Technical Co-Ordinator for Transfer Agency to oversee reconciliations and account reporting, ensuring deadlines and quality. You will contribute to accurate processing and timely sign-off of reporting while maintaining high client service standards.

The role involves working with cross-jurisdictional teams, supporting regulatory compliance, and coordinating with internal and external stakeholders to meet client expectations and service levels.

Qualifications

• Demonstrate a detailed working knowledge of Cash Management and Reconciliations
• Ability to review and resolve complex issues working under pressure meeting challenging deadlines
• Customer Service experience would be preferred
• Excellent planning and organisation skills with a flexible approach to work
• Ability to work on own initiative
• Ability to work to deadlines
• Strong Microsoft Office skills
• Knowledge and understanding of working within a regulatory Environment

Responsibilities

• Oversee reconciliation of all assigned accounts within deadlines
• Reply to queries in line with department procedures
• Manage work queues and meet deadlines
• Attend and participate in team huddles and meetings
• Support mailbox monitoring to ensure SLA adherence
• Coordinate with TA partners to clear reconciliation entries and queries
• Contribute to quality improvements through procedural reviews
• Assist with ad-hoc projects as required

Skills

Cash management knowledge

Reconciliations expertise

Customer service

Planning & organisation

Regulatory environment

Tools

Microsoft Office

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

TECHNICAL CO-OrDINATOR -TRANSFER aGENCY

Reconciliations

LOCATION: limerick

Role

Reporting to a Team Manager, as part of a dedicated cross jurisdictional Reconciliations Team, your main responsibility will be oversight on bank accounts and reconciliation entries, ensuring all relevant deadlines are met and the daily sign off & quality checking of reporting. Whilst also ensuring you are meeting all client service standards and regulatory requirements.

The Transfer Agency (TA) department provides third party fund services to numerous fund management companies covering the full range of shareholder service functions including client services, dealing, registration, settlements, distributions, and commissions.

Principal Responsibilities

• Responsible for the oversight of reconciling all assigned accounts accurately and efficiently within relevant deadlines
• Ensure queries are answered in line with department procedures
• Work queue management and completion within relevant deadlines
• Attend and participate in team huddles and team meetings
• Support team in monitoring mailboxes to ensure all queries are completed within the service level agreement
• Consult with other TA partners to monitor and resolve reconciliation entries & queries
• Support the improvement of quality through procedural reviews and enhancements
• Fulfil additional, relevant, tasks appropriate to the role and business requirements
• Take part in any project related work as required
• Maintain a close working relationship with other areas of TA and external stakeholders
• Ensure adherence to all Northern Trust policies, procedures, and controls
• Ensure all deadlines met by the team in relation to reconciliation matching; follow up on reconciliation breaks and payment instructions ensuring correct calculation.
• Final sign-off on all reporting prior to distribution internally/externally
• Ensuring all reporting is delivered within agreed deadlines
• Escalation point of contact for queries within the Reconciliations Team
• Provision of all data for Audit/Compliance/Trustee/Depository reviews
• Represent Team at regular Banking Provider Service Meetings & Client Meetings
• Responsible for maintenance/sign off Daily Checklists
• Ensure sufficient cover for all tasks within the Reconciliations Team daily
• Monitor clearance of Reconciliations Team Mailbox ensuring e mails are responded to and filed in a timely manner.
• Communicate with other Teams within NT and with external parties to ensure all reconciliations breaks are cleared in an efficient and timely manner
• Schedule regular team huddles where applicable to ensure all partners complete actions assigned within agreed deadlines
• Fulfil additional, relevant, tasks appropriate to the role and business requirements

Accountabilities

• Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role
• Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled
• Employees are required to observe proper standards of market, business, and personal conduct, demonstrating integrity in the execution of duties

Internal Key Stakeholders

• Relationship Managers
• Client Service Managers
• Management Team
• Internal Clients including but not limited to other teams within Transfer Agency

External Key stakeholders

• Regulators including, CBOI and FED
• External Clients
• External Advisors
• External Auditors / Trustees and Compliance
• Shareholders

Qualifications / Skills / Experience

• Demonstrate a detailed working knowledge of Cash Management and Reconciliations
• Ability to review and resolve complex issues working under pressure meeting challenging deadlines
• Customer Service experience would be preferred
• Excellent planning and organisation skills with a flexible approach to work
• Ability to work on own initiative
• Ability to work to deadlines
• Strong Microsoft Office skills
• Knowledge and understanding of working within a regulatory Environment

CORE COMPETENCIES

• Interpersonal (relationship building, respectful, problem solving and understanding)
• Communication (listening skills, oral communication skills, information sharing and written communication skills)
• Self-management (adaptability, integrity, learning and trust builder)
• Motivation (closure and result seeking)
• Thinking (decision making, idea generation, inclusion and problem solving)
• Organisational Knowledge (current knowledge, knowledge and understanding)
• Client Service and Quality (quality, relationship building and client satisfaction)
• Administration (coordination, execution, planning and time management)
• Leadership (direction, idea generation, knowledge sharing and team recognition)

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment. Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.