Team Leader - Off Street Parking - Cork

APCOA PARKING UK; Cork; On-site; EUR 31,000 - 37,000; Full time

Benefits offered by this job

Bonus scheme

20 days paid holidays

Pension scheme

Reward and recognition scheme

Ongoing training & development

Job summary

APCOA Parking UK in Cork City is seeking a Team Leader for the Off-Street Parking team. The role focuses on leading a mobile patrol team, enforcing parking rules, rostering, and delivering high-quality customer service to clients and the community.

You will report on performance, manage the team development, and drive improvements across operations. The position includes a bonus scheme, pension, and ongoing training with a 5-shift rotational schedule.

Qualifications

• Experience leading or managing a team in a busy environment.
• Strong customer service mindset and service delivery focus.
• Attention to detail with solid leadership skills.
• Self-motivated and able to work on own initiative as part of a team.
• Experience interacting with clients and delivering to SLAs.

Responsibilities

• Manage the off-street mobile patrol team activity, lead and motivate the team.
• Reporting and rostering responsibilities.
• Parking enforcement duties.
• Collaborate with management to ensure best practice and consistent service.
• Drive corrective action when service levels are not met.
• Monitor KPI targets and maintain performance standards.
• Gather informal feedback from customers and clients.
• Recruitment, retention, training and performance development of the team.

Skills

Team leadership

Customer service

Attention to detail

Self-motivation

Client interaction

Parking industry experience

Job description

Team Leader - Off-Street Parking - Full time

€34,000.00 per annum

Southern Ireland – office located in Cork City.

Do you have great customer service?

Are you a passionate team leader with supervisor experience?

Are you keen to deliver great service to the community?

An exciting new opening has arisen for a Team leader within the off-street parking team in Southern Ireland, with offices based in Cork City. A friendly, organised person would be well suited to help with the smooth running of operations. You will be responsible for reporting parking violations, vehicle maintenance of the fleet, maintaining and improving overall performance and development of the existing team. Can you deliver an excellent customer experience by being a role model for best practice and supporting team members to deliver high levels of service?

Your day to day duties will include:

• Managing the activity of the off-street mobile patrol team while motivating and leading the team
• Reporting and rostering
• Parking enforcement
• Working with Management to deliver best practice and uniform service to Customers and Clients
• Drive corrective action where service levels are not being met
• Monitor KPI targets across all operations and maintain standards of performance
• Ensure ongoing informal feedback is gathered from customers and clients
• Responsibility for your team, including recruitment, retention, training, performance evaluation and continued development

Is this role for me?

First and foremost, recruiting talented people that align well with the company values is of the utmost importance. As an off-street Team Leader, you will be responsible for driving and developing the team.

There are some specific skills and experience the right candidate will have

• Experience of leading or managing a team within a busy environment
• A passion for providing great customer service
• Attention to detail with strong leadership skills
• Self-motivated and able to work on own initiative as part of a team
• Experience of Client interaction and delivering to their requirements and SLA’s
• Experience working within the Parking Industry would be very beneficial but not essential

This includes but is not limited to

• Salary of €34,000.00 including bonuses
• Performance and activity related bonus schemes
• 20 days paid Holidays
• Pension Scheme
• Reward and Recognition scheme
• Ongoing Training & Development
• The role works on 5 shifts over a 7 days a week on a rotational roster.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.