Frame, Brand Manager, Full Time, Fixed Term

Brownthomasarnottscareers; Dublin; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary

Contributory Pension Scheme

Competitive annual leave entitlement

Team Member discount across iconic 브랜드

Recognition Days for Volunteering & }

Wellbeing Initiatives

Extensive Learning & Development Offer

Leading Talent Programmes

Flexible Working Model

Additional Benefits

Job summary

Brown Thomas Arnotts in Dublin is seeking a Brand Manager to lead the Frame brand within the Womenswear/Denim Department, delivering a world-class luxury shopping experience and ensuring brand presentation on the shop floor.

You will build lasting client relationships, drive sales targets, and act as a trusted style advisor, combining deep product knowledge with outstanding service and collaboration with internal teams.

Qualifications

• Retail experience essential.
• Strong customer orientation and relationship management.
• Proven track record in achieving sales targets and delivering luxury service.

Responsibilities

• Deliver personalised customer service and tailor recommendations.
• Achieve and exceed individual sales targets.
• Act as brand storyteller and share product expertise.
• Work with sales, stockroom, and online teams to ensure brand representation.
• Respond to launches and seasonal priorities with a solutions-focused approach.
• Utilise CRM/clienteling tools to engage clients and drive repeat business.
• Take ownership of personal results and brand standards.

Skills

Retail experience

Customer orientation

Sales excellence

Communication

Planning & organisation

Adaptability

Emotional intelligence

Collaboration

Accountability

Job description

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

The BTA Brand Manager will represent the Frame brand within the Womenswear/ Denim Department in Brown Thomas Dublin, delivering a world-class customer experience that reflects both the brand identity and our company values. You will act as a trusted style and product advisor, building long-term relationships with clients, driving sales, and ensuring the brand is showcased with excellence on the shop floor.

The successful candidate will demonstrate passion for luxury service, deep product knowledge, and the ability to connect authentically with customers. You will contribute to the success of your department by combining service excellence with commercial results.

Responsibilities include:

• Deliver personalised customer service, tailoring recommendations to individual needs and building lasting client relationships
• Achieve and exceed individual sales targets while upholding the highest standards of luxury service
• Act as a confident brand storyteller, sharing product expertise and inspiring customers through engaging, professional interactions
• Work closely with colleagues across sales, stockroom, and online functions to ensure seamless brand representation and customer experience
• Respond flexibly to new launches, seasonal priorities, and changing customer needs while remaining solutions-focused
• Use CRM and clienteling tools (e.g., WhatsApp, loyalty app) to enhance customer engagement and drive repeat business
• Take ownership of personal results, brand standards, and compliance with company policies and values

KNOW WHAT WE'RE LOOKING FOR

• Retail experience
• Customer Orientation & Relationship Management
• Sales Excellence & Business Acumen
• Communication & Social Skills
• Planning & Organisation
• Adaptability & Resilience
• Emotional Intelligence
• Collaboration & Teamwork
• Accountability & Integrity

KNOW WHAT'S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the world’s most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Flexible Working Model
• Additional Benefits

KNOW HOW WE WORK

Experience is our business:Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time. We Are More Than Shops:We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched. We are Curators:Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things thatmake our customer’s lives better. We Care for Our People:We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at [e-mail] to request accommodation.