Support & Care Coordinator

ALONE; Dublin; On-site; EUR 33,000 - 41,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 24 days (25 after 2 years

Bike to work scheme

Private prescription service

Virtual doctor

GP telephone advice

Counselling/Emotional wellbeing

Paid maternity & paternity leave

Training & development

Job summary

ALONE is seeking a Support & Care Coordinator based at Richmond Place in Inchicore, Dublin 8. This on-site permanent role focuses on providing tailored care, coordinating housing with support, and enhancing wellbeing for older people in their homes.

You will report to the Housing with Support Scheme Manager and work with healthcare, housing, and community partners to deliver proactive, person-centred services and innovative assistive technology.

Qualifications

• QQI Level 5 in Care of the Older Person is essential.
• 1-2 years of experience providing person-centred care or support.
• Demonstrate high confidentiality, discretion and respect.
• Excellent written and verbal communication skills.
• Ability to network and cooperate with stakeholders.
• Strong problem-solving and analytical skills; adaptable to evolving needs.
• Good computer literacy and familiarity with case management systems.

Responsibilities

• Coordinate personalised support plans to enhance quality of life.
• Build partnerships with healthcare, housing and community providers as the central liaison.
• Conduct assessments and monitor care plans to meet individual needs.
• Monitor KPIs and strive for SMART targets to maximise reach of services.
• Advocate for older people and address issues through collaborative problem-solving.
• Encourage multidisciplinary teamwork to address challenges early.
• Liaise with healthcare providers to report concerns and health changes.
• Record-keeping and report writing in ALONE’s CRM database.
• Implement and manage assistive technology to enhance wellbeing at home.
• Ensure safety by following fire safety and Health & Safety guidelines.
• Handle emergencies and incidents per procedures as required.
• Take on additional duties within role requirements.

Skills

Communication skills

Confidentiality

Analytical skills

Computer literacy

Organisational skills

Team collaboration

Education

QQI Level 5 in Care of the Older Person

Tools

CRM software

Job description

Contract: Permanent

Location: Richmond Place, located in Inchicore, Dublin 8

Salary: €37,000

This is an on-site role

ole Overview

The Support & Care Coordinator empowers Older People to live independently and age in place, by delivering Housing with Support, personalised support and wellbeing plans, and innovative assistive technology. Through practical and emotional support, seamless care coordination, and collaboration with local services, this role ensures tailored, proactive solutions that enhance quality of life and prevent crises.

This role will be based in our first Housing with Support Scheme, Richmond Place, located in Inchicore, Dublin 8. This is an onsite role.

Reporting Relationship

You will report directly to the Housing with Support Scheme Manager.

Responsibilities:

• Support coordination, devising personalised support plans to address challenges and find solutions to enhance the older persons quality of life.
• Build and sustain strong partnerships with healthcare, housing, social care, and community-based service providers, serving as the central communication hub to ensure integrated care and high-quality support delivery.
• Conduct comprehensive assessments to identify and address the needs of Older People, resolving challenges and mitigating risks, while regularly monitoring and reviewing care plans to ensure they remain aligned with individual needs.
• Monitor and manage key performance indicators (KPIs), striving to achieve SMART targets that maximize the reach and impact of support services for older people.
• Proactively advocate for older people and identify and address potential issues through collaborative problem-solving.
• Encourage multidisciplinary teamwork to identify and address potential challenges early.
• Liaise with the older person’s healthcare provider, consultants, GPs and primary care teams to report concerns including health, functional, or cognitive decline.
• Record keeping and report writing on ALONE’s CRM (Customer Relationship Management) database.
• Implement and manage the distribution, installation, and responsiveness to technology that enhance older people's well‑being and safety within their homes.
• Ensure the safety and well‑being of Older People by adhering to fire safety protocols and Health and Safety guidelines, monitoring and addressing potential risks in line with policy and procedure.
• Take appropriate action in the event of emergencies and critical incidents, following processes and procedures as necessary.
• Any other duties within the general requirements of the above that may be assigned

Essential Skills and Experience:

• Patient Handling; Manual Handling; Basic First Aid desirable but not essential.
• QQI Level 5 in Care of the Older Person qualification is essential
• Minimum 1-2 year experience providing person-centered care and/or support.
• Demonstrate a keen interest in working with Older People and be committed to ALONE’s vision and mission, including ensuring that older people can age happily and securely at home and are strongly connected to their local communities.
• Ability to maintain the highest standards of confidentiality, discretion, and respect.
• Excellent communication skills (both written and verbal), and the ability to network and cooperate well with individuals, groups, and stakeholders, is essential.
• Strong problem-solving and analytical skills, including the ability to adapt your practice to meet the evolving needs of Older People.
• Strong administrative skills.
• Good computer literacy, with experience of using case management systems, is desirable.
• Excellent organisational skills, report writing, solution-focused skills and multi-tasking skills are desirable.
• Excellent active listening skills.
• A passion for providing a high quality of service is essential.

Extra Benefits:

• Salary €37,000
• Annual Salary Reviews
• Pension Scheme - after 6 months’ probation successfully completed.
• Time Off in Lieu
• Death in Service - after 6 months’ probation successfully completed.
• Travel Saver Schemes
• Annual Leave - All full-time employees have 24 days annual leave which increases to 25 after 2 years in service.
• Sick Pay Scheme - after 6 months’ probation successfully completed.
• Bike to Work Scheme
• HSF Partnership
• Paid Maternity & Paternity Leave – Available to Employees after 12 Months of service.
• Comprehensive Training & Development
• Bespoke Induction Programmes
• Progression Opportunities
• Further Education Opportunities
• Employee Assistance Programme - ALONE provides a 24hour support programme for all our Employee’s.
• GP telephone Advice
• Virtual Doctor
• Private Prescription Service
• 6 structured Counselling/ Emotional Wellbeing Service
• Legal Helpline

This role will close to applications on Monday 21st October.

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