Success Architect - Agentforce/Data Cloud

ENGINEERINGUK; Dublin; On-site; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Office flexi three days a week

Job summary

Salesforce in Dublin seeks an Agentforce/Data Cloud Success Architect to drive outcomes for strategic customers by leveraging data and analytics expertise. You will be the SME for Data Cloud, evaluate architecture, optimise performance, and align solutions with business goals.

This office-flexible role requires collaboration with cross-functional teams, mentoring, and strong stakeholder management to deliver ROI and scalable data-driven transformations across Salesforce Clouds.

Qualifications

• Experience delivering CDP/AI projects.
• Ability to guide customers through complex AI/Data implementations.
• Understanding of data modelling, integration, and governance best practices.
• Excellent communication and collaboration with cross-functional teams.
• Translate technical concepts into business value and ROI.
• Proactive and self-starting with remote collaboration.
• Awareness of data ethics and privacy regulations.
• Degree or equivalent experience required.

Responsibilities

• Be the SME for Agentforce/Data Cloud within the Success Architect organisation.
• Engage with Signature and Strategic customers to evaluate and optimise architecture, performance, and solution design.
• Identify capability gaps and propose Architect solutions through customisation.
• Facilitate discussions with Executives to align technology strategy with ROI.
• Run playbooks aligned with the Engagement Catalog for Agentforce/Data Cloud customers.
• Build relationships with internal and external partners to drive growth.
• Mentor and share knowledge with the team.

Skills

CDP/AI projects

AI/Data implementations

Data modelling & governance

Cross-functional collaboration

Technical architecture knowledge

Executive stakeholder management

Data privacy & ethics

Excellent communication

Education

Degree or equivalent experience

Tools

Snowflake

Databricks

AWS

Azure

GCP/BigQuery

Python

SQL

Java

Salesforce Clouds

Job description

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Success Architect - Agentforce/Data Cloud

Sector Construction and Building Services ,Technology Role Professional Contract Type Permanent Hours Full Time

Success Architect - Agentforce/Data Cloud

At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As an Agentforce/Data Cloud Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics.

Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI-driven marketing automation, personalised engagement, and predictive customer insights. By powering hyper-personalised experiences and real-time decision-making, Data Cloud helps organisations maximise customer lifetime value and drive business growth.

Additionally, Data Cloud is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralising and harmonising enterprise data. By leveraging Data Cloud, Agentforce can deliver context-aware AI automation, hyper-personalised customer interactions, and predictive insights, driving greater operational efficiency and business value.

Responsibilities

• Be a trusted Agentforce/Data Cloud subject-matter expert for the broader Success Architect organisation, including how Data Cloud relates to the success of AI
• Engage with our Signature and Strategic customers to evaluate and recommend optimisation strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce/Data Cloud
• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customisation
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce/Data Cloud customers
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth
• Drive thought leadership through mentoring and knowledge sharing

Your Impact

As an Agentforce/Data Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organisation. Your expertise and guidance will directly influence the technical architecture, performance optimisation, and solution design strategies for our strategic customers, ensuring their success in leveraging Agentforce/Data Cloud's powerful data capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Team Work

Collaboration is at the core of our success, and as an Agentforce/Data Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimise performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

Minimum Requirements

• Demonstrated success in implementing CDP/AI projects either directly or as part of a Customer Success team.
• Demonstrated ability to guide customers through complex AI/Data implementations with a focus on providing clear technical direction and removing barriers to success.
• A good understanding of data modelling, integration, and data governance best practices
• Excellent communication skills, and a demonstrated ability to work collaboratively with cross-functional teams from Developer to Executive
• Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
• Ability to demonstrate basic understanding of AI and data-related industry trends.
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
• Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviours in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Experience

• Experience in a Consulting implementation partner or as part of a delivery/technical consulting team in a software company.
• Experience with large data such as Snowflake, Databricks, AWS, Google Cloud Storage/Big Query, Azure administration or architecture
• Experience with Customer Data platforms such as Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, Twilio Segment, Realtio, etc
• Experience with Salesforce Clouds, and technology - Sales, Service, Industries, Marketing or Commerce
• Experience in programming languages such as Python, Java, .Net, SQL
• Fluency in French or Italian

Note: This role is office-flexible, and the expectation is to work from the office three days per week

Company

About Us

We’re Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You. Leading with our core values, we help companies across every industry blaze new trails and connect with their customers in a whole new way with our #1 AI CRM. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good — you’ve come to the right place.

Our Commitment to Equality

At Salesforce, our commitment to driving equality and greater business value does not waver. We’re working with employees, partners, Trailblazers, and customers to move closer to equality for all.

“We are our own greatest asset in making the changes needed for a more accessible workplace and world, empowering people with disabilities to gain meaningful employment and to feel the sense of belonging we all strive for. It starts in our own house, working to become the employer of choice for people with disabilities and attracting and retaining the best talent the world has to offer, in which accessibility plays a critical role.” - Catherine Nichols VP Office of Accessibility, Salesforce

We are a Disability Confident Scheme member

Salesforce is proud to be part of the Disability Confident Scheme, supporting employers in recruiting and retaining talent with disabilities or long-term health conditions in the UK. We are committed to providing accommodations that best suits your needs for your interview; applicants can opt-in to the Schemeusing this accommodation form .

Disability Inclusive Workplace

At Salesforce, we strive to create a workplace that is inclusive and accessible for all. Discover ourDublin andLondon office accessibility guides that showcase Salesforce’s commitment to customer success, trust-building, and equity. Our world-class programmes help employees thrive and perform their work without barriers. We provide various assistive tech devices (i.e., speech recognition software and screen readers), Neurodiversity Job coaching, mentoring and career development opportunities, workplace accommodations, and regular disability inclusion training to people leaders. Your wellbeing is also important outside the workplace. Our employee benefits in theUK andIreland support you and your family in all life stages.

The Office of Accessibility

Salesforce’s Office of Accessibility provides dedicated support to ensure Salesforce employees have the right tools and resources to perform – and thrive – in the workplace. From the very start of the hiring process, we offer an inclusive work environment for all.

For more on the Office of Accessibility, visitour webpage .

Meet Our Equality Groups: Abilityforce

Accessibility and disabilities inclusion is part of our commitment. We believe that everyone should benefit from our products, experiences, and culture. We can’t do this alone, and we don’t have all the answers.

Abilityforce unites people with visible and invisible disabilities and their allies, treating a community of support and sense of belonging. Learn morehere !

Awards and Achievements

The Valuable 500 :In December 2019 Salesforce joined The Valuable 500, a worldwide call for 500 of the most influential businesses to include disability on their leadership agenda and to end biased attitudes towards disability in business.

ILOGlobal Business and Disability Network : Salesforce is a member of the ILO Global Business and Disability Network, aiming to create a global workforce culture that is respectful and welcoming of people with disabilities.

Disability Equality Index Award UK 2024:TheDisability:IN DEI index documents the growing importance of disability data in global business culture. Companies use the information contained in these pages to benchmark their disability inclusive initiatives. In 2024, Salesforce achieved the top score of 100, showcasing our efforts to make our company the best place to work for People with Disabilities.

Member ofBusiness Disability Forum :Salesforce has been regularly partnering with the UK leading business membership organization in disability inclusion.