Store Manager - McCauley Navan SC

Uniphar; Navan; On-site; EUR 38,000 - 48,000; Full time

Job summary

McCauley Health & Beauty Pharmacy in Navan is seeking a Retail Store Manager for the Navan SC branch. The role is full-time (40 hours) on a specified purpose contract, with responsibilities across store operations and customer service.

You will lead a team, ensure policy compliance, maintain hygiene and presentation standards, handle stock control, and drive excellent service in line with the brand values.

Qualifications

• General compliance with company policies.
• Professional conduct and uniform/dress code adherence.
• Strong customer service and communication skills.

Responsibilities

• Adhere to company policies and procedures at all times.
• Maintain correct uniform, name badge and personal presentation.
• Provide excellent customer service and handle inquiries professionally.
• Assist with training and development of staff as needed.
• Ensure GDPR compliance in relevant processes.
• Oversee stock management, merchandising, pricing and display.
• Support store audits and maintain shop standards.

Job description

McCauley Health & Beauty Pharmacy, the unique and highly successful "One Stop Health and Beauty Shop", are the leading Irish owned pharmacy chain with 35 branches nationwide and 500 colleagues.

We are currently looking for a Retail Store Manager to join our store in Navan SC. This is a full-time (40hrs), specified purpose contract.

Main Duties and Responsibilities:

General Comply with company policies at all times Always adhere to company practices and procedures Ensure correct uniform / dress code and name badge are always worn correctly and, and the highest standard of personal care is upheld Always conduct yourself in a professional manner, representing the core values of the McCauley Health & Beauty Pharmacy Brand - Loyalty, Integrity, Commitment, and Inventiveness Develop strong working relationships with colleagues, management, reps, and Support Office Complete all tasks to the best of your ability and to the highest standard Participate in training programmes and implementation and be proactive in developing the role function Ensure effective time management and task prioritisation Carry out all reasonable tasks and requests as assigned by Manager/supervisor/ pharmacist Ensure discretion and confidentiality are always maintained To step-up to Acting Manager in the absence of same Customer Service Model excellence in customer service throughout the store at all times to include: Warm greeting Questioning techniques Listening skills Product or service information Warm farewell Ensure professionalism and confidentiality are adhered to in all departments and sections, particularly the dispensary Ensure timely follow through on all promises / queries made to customers Professionally handle potentially irate customer in an appropriate and sympathetic manner, endeavouring to find a satisfactory solution Ensure timely follow through on all customer complaints and, resolve at local level. Escalate to Store Manager as and when appropriate Ensure telephone and email queries are answered in a timely manner and answered satisfactorily Ensure that GDPR regulations are adhered to at all times

Retail Operations

Responsibility within the store for Stock Management specifically relating to: Ordering, Stock Receiving, Storage, Merchandising and Display, Pricing and Signage, Stock Management, Date checking / Rotation, Promotions, Scanning, Returns, New product ranges and Stock Takes Responsibility for Pharmacy Presentation Standards specifically relating to the appearance and cleanliness of the OTC counters storage areas, floors, shelving, signage, etc. in line with health, safety and security standards and company hygiene standards Attainment of maximum Store Audits scores;