Store Manager (FTC) - 36 Hours

JoJo Maman Bébé; Cork; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Extra annual leave

Birthday leave

Performance bonus (non-contractual)

Enhanced pension

Flexible work options

Social events

Employee recognition program

Volunteer days

Health and wellbeing hub

Product discounts: 40% JoJo, 25% NEXT,

10% OFF branded products

Learning opportunities

Job summary

JoJo Maman Bébé is seeking a Store Manager in Ireland to lead a team, own store performance, and deliver exceptional customer service across Omni-Channel operations including Click & Collect and Ship from Store.

You will drive sales, coach staff, manage stock accuracy, and uphold the brand's values in a dynamic retail environment. The role is a fixed-term contract until 25 September 2027, with opportunities for development and learning.

Qualifications

• Previous experience as a Store Manager within a retail environment.
• Previous customer service and sales experience
• Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
• Demonstrates sales ability with active listening, empathy and customer needs awareness.
• Ability to train and develop the team.

Responsibilities

• Ensure the team is equipped to uphold B Corp principles and USP.
• Own store performance within an Omni-Channel setting, including Ship from Store and Click & Collect.
• Celebrate store performance with the team and address any shortfall by setting actionable targets.
• Maintain stock accuracy and integrity to fulfil in-store and Omni orders.
• Lead by example in all operational tasks and maintain a safe, lively environment for customers and staff.
• Provide training using virtual and digital resources for self and team development.
• Act as outward ambassador of B Corp principles and culture in business practices.
• Organize rotas and holiday allocations fairly.
• Delegate responsibilities to stimulate development within the team.

Skills

Store management

Customer service

IT skills

Sales skills

Team training

Analytical abilities

Communication

Attention to detail

Tools

Point-of-sale systems

Job description

Your role in the JoJo story…

Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you're ready to begin a fabulous adventure and you're passionate about retail , we have the perfect role for you!

Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our store managers own their store, managing them as an individual business centre. As such you will take great pride in your store, your team, and your customers.

Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. You will be the driving force of the store ensuring sales targets are met, customer service is outstanding, and your team is trained and motivated to continuously amaze our customers. Pride in your store will mean you never stop pursuing perfection.

This position is offered as a Fixed-Term Contract until 25/09/2027.

A peek into your daily adventures:

• Making sure your team is equipped to uphold our B Corp principles and USP.
• Own the overall performance of your store within an Omni-Channel setting. This includes managing all Ship from Store orders and Click and Collect orders to satisfy our customer needs.
• Take ownership of celebrating the successes of the store performance with your team and manage any shortfall in reaching forecast by breaking down the requirement into easy to achieve targets.
• Stock accuracy is of great importance to fulfil instore and Omni orders therefore you will be skilled at stock control and stock integrity principles.
• No job will be too small for you and you’ll create a fun, lively and safe environment for our customers and your team. You will lead by example by including yourself in all operational tasks.
• You will find training and team development enjoyable and will use all training resources to the fullest potential. This includes embracing virtual and digital training for yourself and your team members.
• Outward ambassador of our B Corp principles, driving the culture through all business practices and team management.
• Organise rotas and holiday allocation in a fair way.
• Delegate responsibilities fairly which will stimulate and offer development throughout the team.

A typical week would be 4 x 7.5 & 1 x 6 hour shifts however, flexibility is required in line with store requirements.

Skills that make you shine:

• Previous experience as a Store Manager within a retail environment.
• Previous customer service and sales experience
• Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
• We don't like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
• The ability to train and develop your team is an essential quality for this position.
• You’ll be analysing the store’s performance, so a strong analytical ability is a must have.
• You’ll be a great communicator with the ability to manage the concerns of the team.
• We like to keep our stores looking tip top, so you’ll have a keen eye for detail.

Please note: We will only recruit individuals who are over the school leaver's age. To find out more about the school leaver age for Republic of Ireland- Rights of young workers (citizensinformation.ie)

Just to give you a taste of our culture, we’ll be looking for you to:

• Be a brand ambassador, safeguarding our values and ethos.
• Demonstrate honesty and respect in every interaction.
• Foster collaboration and open, active listening
• Take ownership of all aspects of the role.
• Proactively finding solutions to problems.
• Leading a team.

Perks and Benefits:

• Extra day of annual leave for each year you’re with us, up to 10 additional days.
• Is it your birthday? Take it off and celebrate!
• Let’s celebrate JoJo doing well – non-contractual bonus scheme.
• Helping plan for the future - enhanced pension scheme.
• Flexible work options.
• Enjoy fabulous social events.
• Saying thank you – employee recognition programme.
• Give back with volunteer days to support our communities.
• Prioritise your well-being with our Health and Wellbeing hub.
• We love our products! Enjoy:
• 40% off JoJo branded lines
• 25% off full-price NEXT products
• 10% off NEXT Beauty products
• Up to 10% off most branded products
• Embrace an "It's up to you" learning environment with ongoing training and development opportunities.

Want to know more about JoJo?

We make happy and helpful clothes and products that let children be children – in all their silly, messy, adventurous, noisy, imaginative joy. But we’re not just about selling products; we’re about creating a warm, community-centric environment for our employees and our customers. From 39 locations across the UK and Ireland and a thriving e-commerce platform, we offer a meticulously designed collection of children’s clothing, toys, and essentials designed with love and care, always with children at the forefront of our minds.

As a B Corp, our commitment goes beyond commerce; we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. At JoJo, every role, every task and every day is an opportunity to support, inspire and contribute to the well‑being of our teams and our customers.

We embrace and openly welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work hard to recruit, develop, and retain the most talented people, regardless of background to make sure we grow our company sustainably and with different cultural influences. By encouraging a diverse and inclusive workforce, we aim to create an environment where everyone can thrive and reach their full potential.