Store Colleague

JD Sports Fashion PLC.; The Municipal District of Dundalk; On-site; EUR 22,000 - 28,000; Full time

Job summary

A leading sports fashion retailer in Dundalk is seeking an enthusiastic Sales Assistant to deliver exceptional shopping experiences. The role includes providing outstanding customer service, driving sales, and maintaining merchandising standards. Ideal candidates will have customer service skills and the ability to work in a fast-paced environment. Benefits include a company discount, access to well-being services, and opportunities for career development.

Benefits

25% discount on products

Exclusive deals and discounts

Access to counseling services

Health cash plans

Wide range of internal development courses

Discounted Gym memberships

Qualifications

• Positive attitude towards a fast-paced, customer-focused retail environment.
• Confident interpersonal and communication skills.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Provide exceptional customer service by greeting customers warmly.
• Drive and exceed sales targets by utilizing in-store devices.
• Maintain high visual and merchandising standards.

Skills

Customer service skills

Interpersonal skills

Flexibility

Job description

Established in 1981, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019, continuing to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we need individuals who share our strategic goals of being a people-led, innovative, and customer-focused organisation that provides operational excellence while identifying new areas of growth.

Role Overview

We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience for our customers. With opportunities for career development, JD Group is the place to be for those motivated by progression and interested in developing their career.

Responsibilities

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximize sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries in a professional manner.
• Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPI’s

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive all additional KPIs, including Units, Conversion, ATV, and UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to enthusiastically look at challenges as opportunities to develop yourself and your career and learn new skills.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits

• Company discount of 25% off a large number of products in-store and online.
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform.
• Access to counseling services, digital health, and well-being advice through our benefits platform.
• Health cash plans.
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
• Access to apprenticeships and accredited qualifications.
• Discounted Gym memberships at JD Gyms.
• Access to colleague networks to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to the JD Foundation.
• Employer engagement forums to help influence positive change.
• Incremental Holiday Allowance.